Network Engineer I

• Network Support:
  • Daily Monitoring:
    • Use network monitoring tools to check the status and health of network devices and connections, ensuring that all systems are operational.
    • Review network logs to identify any anomalies or signs of potential issues, such as packet loss, latency spikes, or unusual traffic patterns.
    • Assist in responding to alerts from monitoring systems, working with senior engineers to address any immediate concerns.
  • Basic Troubleshooting:
    • Address common network connectivity issues, such as troubleshooting wired and wireless connections, resolving IP conflicts, and assisting users with VPN connections.
    • Utilize basic network diagnostic tools, such as ping, traceroute, and nslookup, to identify the source of network problems.
    • Document troubleshooting steps and resolutions for recurring issues, contributing to the knowledge base for future reference.
  • User Support:
    • Act as the first point of contact for network-related support requests, responding to helpdesk tickets and resolving issues in a timely manner.
    • Assist users with network access issues, such as connecting to Wi-Fi, accessing shared drives, or using remote access tools.
    • Provide clear communication to users about the status of their issues, expected resolution times, and any necessary follow-up actions.
• Configuration & Setup:
  • Device Configuration:
    • Assist senior engineers in configuring network devices, such as setting up VLANs, assigning IP addresses, and configuring basic routing protocols.
    • Follow established templates and procedures to ensure that devices are configured consistently and according to company standards.
    • Perform basic configuration tasks independently, which include but is not limited to the following: setting up new wireless access points, configuring ports on network switches, networking UPS devices, etc.
  • Network Cabling:
    • Participate in the physical setup of network infrastructure, including running and terminating Ethernet cables, organizing patch panels, and labeling cables for easy identification.
    • Ensure that network cables are properly routed and secured to prevent damage and maintain a clean and organized wiring closet or data center.
    • Assist with the installation of network racks, servers, and other hardware, ensuring that all equipment is properly connected and powered.
  • Documentation:
    • Create and update network documentation, including diagrams of network layouts, device configurations, and IP address assignments.
    • Ensure that documentation is clear, accurate, and accessible to all relevant team members, supporting ongoing maintenance and troubleshooting efforts.
    • Maintain change logs that record any modifications to the network, such as the addition of new devices or changes to existing configurations.
• Network Maintenance:
  • Routine Checks:
    • Perform regular maintenance tasks, such as verifying that backups of network configurations are being made and stored securely.
    • Monitor network device performance, checking for signs of wear or potential failure, and report any issues to senior engineers for further action.
    • Assist in the application of security patches and firmware updates to network devices, ensuring that all systems are up to date with the latest protections.
  • Device Upkeep:
    • Perform basic maintenance on network hardware, such as cleaning devices to prevent dust buildup, checking for loose connections, and replacing faulty components.
    • Assist in managing spare parts inventory, ensuring that critical replacement parts, such as power supplies or network cables, are readily available.
    • Work with senior engineers to decommission and properly dispose of outdated or broken equipment, following company protocols and environmental regulations.
  • Inventory Management:
    • Keep accurate records of all network equipment, including serial numbers, warranty information, and location within the organization.
    • Track the usage and allocation of network resources, such as IP addresses and switch ports, to prevent conflicts and ensure efficient utilization.
    • Assist in ordering new equipment as needed, working with vendors to ensure timely delivery and proper documentation of purchases.
• Security:
  • Access Control:
    • Assist in managing network access controls, such as updating firewall rules to allow or block specific traffic and configuring network access control lists (ACLs) and/or security policies and profiles.
    • Monitor access logs to detect unauthorized access attempts and report any suspicious activity to senior engineers for further investigation.
  • Basic Security Monitoring:
    • Use security tools to monitor the network for potential threats, such as malware, unauthorized access attempts, or unusual traffic patterns.
    • Document and report any security incidents, working with senior engineers to contain and resolve threats and to prevent future occurrences.
  • Compliance Support:
    • Assist in ensuring that the network complies with relevant industry standards and regulations, such as GDPR, HIPAA, or PCI-DSS.
    • Participate in security audits, providing necessary documentation and supporting senior engineers in implementing any required changes.
    • Help maintain compliance with internal security policies, such as regularly changing passwords, applying security patches, and monitoring access logs.
• Collaboration:
  • Team Collaboration:
    • Work closely with senior network engineers, IT support teams, and other departments to resolve network issues and support ongoing projects.
    • Participate in team meetings and contribute to discussions about network improvements, upcoming projects, and troubleshooting strategies.
    • Share knowledge and insights with team members, helping to build a collaborative and supportive working environment.
  • Vendor Coordination:
    • Assist in coordinating with external vendors for support on network hardware issues, such as requesting warranty replacements or scheduling on-site repairs.
    • Work with vendors to obtain quotes for new equipment or services, ensuring that all purchases are documented and approved according to company policies.
  • Learning & Development:
    • Take advantage of training sessions, workshops, and on-the-job learning opportunities to build networking knowledge and skills.
    • Stay informed about new networking technologies and best practices by reading industry publications, participating in online forums, and attending relevant events.
    • Seek guidance from senior engineers on complex tasks or new technologies, building expertise through hands-on experience and mentorship.
• Project Assistance:
  • Project Support:
    • Provide support for network-related projects, such as assisting with the installation of new equipment, migrating services to new platforms, or expanding network capacity.
    • Work with senior engineers to ensure that projects are completed on time, within budget, and according to specifications.
    • Assist in coordinating project activities, such as scheduling downtime for network upgrades, communicating with stakeholders, and preparing documentation.
  • Testing & Deployment:
    • Participate in the testing of new network technologies or configurations in a lab environment, helping to identify potential issues before deployment in production.
    • Assist in deploying new network solutions, such as installing new hardware, configuring devices, and testing connectivity and performance.
    • Help create and execute test plans to ensure that new implementations meet performance, security, and reliability requirements.
  • Documentation:
    • Assist in documenting project plans, including timelines, resource requirements, and expected outcomes, to ensure clear communication and coordination.
    • Maintain accurate records of all project activities, including changes to network configurations, test results, and post-implementation reviews.
    • Contribute to post-project documentation, including lessons learned, recommendations for future improvements, and any outstanding issues that need to be addressed.
• Continuous Improvement:
  • Skill Development:
    • Engage in continuous learning to improve technical skills and stay current with the latest networking technologies, tools, and practices.
    • Pursue relevant certifications, such as CompTIA Network+/Security+, Cisco CCENT/CCNA, or other industry-recognized credentials, to enhance professional qualifications.
    • Participate in peer reviews and knowledge-sharing sessions to learn from the experiences of others and to contribute to the team’s overall skillset.
  • Process Improvement:
    • Provide feedback on existing network processes and procedures, suggesting improvements that could enhance efficiency, security, or reliability.
    • Work with senior engineers to implement process changes, such as adopting new tools, refining documentation practices, or optimizing workflows.
    • Assist in evaluating new network management tools and technologies, participating in trials, and providing input on their potential benefits to the organization.
  • Mentorship:
    • Seek opportunities to learn from senior engineers, asking questions, participating in hands-on tasks, and applying feedback to improve performance.
    • Take on small leadership roles in projects or tasks, gradually building experience and confidence in managing network operations.
    • Share knowledge with peers and other team members, helping to build a supportive and collaborative learning environment within the team.

Minimum & Additional Requirements

Two-Year College Degree; at least three years of experience in performing systems programming work in a mainframe, LAN or WAN environment, or performing equivalent work in a related field; and completion of college-level courses in computer science, business administration or a related field; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Preferred Qualifications

• Experience: 0-2 years of experience in network engineering, IT support, or a related field.
• Certifications: Basic networking certifications such as CompTIA Network+, Cisco CCENT, or equivalent are preferred.
• Technical Skills:
  • Fundamental understanding of networking protocols (e.g., TCP/IP, DHCP, DNS).
  • Familiarity with network hardware such as routers, switches, and firewalls.
  • Basic knowledge of network monitoring and troubleshooting tools.
• Soft Skills:
  • Strong communication and interpersonal skills.
  • Ability to follow instructions and work under the guidance of senior team members.
  • Eagerness to learn and develop technical skills in a professional environment.

• Physical Requirements: Ability to lift and handle network equipment, and work in data centers or wiring closets.
• Work Schedule: May require occasional after-hours work for maintenance, on-call support, and including but not limited to any special projects.
• Travel: Minimal travel may be required for on-site installations or training.