Job Description
Your opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The Charles Schwab’s Core Technology Solutions organization is looking for an experienced and motivated Application Production Support Engineer to be part of a team comprised of Subject Matter Experts (SMEs) supporting a large portfolio of systems and applications in the Treasury, Securities Lending, and Risk Technology space. Your responsibilities will include working with a blended development team of on-shore and off-shore SMEs, systems administrators, DBAs, and business analysts to perform troubleshooting and resolution efforts of incidents impacting production systems.
What you will do:
- Support Financial Services applications as an SME in the Service Availability and Engineering team.
- Solve problems and provide support, taking responsibility to make decisions when appropriate
- Leverage ITIL principles to bring scale and efficiency to the organization
- Expand alerting and monitoring to improve operational resiliency and availability
- Employ monitoring to improve Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR) metrics as part of analyzing trends and making recommendations for continuous improvement
- Drive Incident Management calls, providing clear, concise, and timely communication to Application and Business stakeholders during the triage, troubleshooting, investigation, and resolution of individual or system-wide outages
- Document and maintain resolutions in the Schwab Knowledge Base Article System
- Develop/Improve Production Readiness processes to ensure the team is ready to support features deployed to production
- Coordinate application maintenance activities, such has OS upgrades, Disaster Recovery exercises, Vulnerability Remediations, certificate renewals, password rotations, etc .
- Maintain and promote environment objects such as certificates, password rotations, currency patching in alignment with best practices, security standards, and guidelines
- Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production
- Provide off hours release / deployment and on-call support of service recovery events on a rotational basis.
What you have
Required Qualifications:
- Degree in Computer Science or Engineering
- 5+ years Application Production Support/Operations or similar experience
- Working knowledge of automated deployment processes and tools such as Bitbucket/Bamboo and/or Git
- 1-2 years of Schwab technology domain experience as a current or recent contractor or employee
- Exposure to Cloud/SaaS applications
- SQL/Databases (SQL Server)
- OS: Windows, Linux
- Control-M or similar enterprise automation technology
- Splunk
- ITIL Processes including Change, Incident, Problem Management, & Root Cause Analysis
- Remedy, JIRA, Confluence
- Superior oral and written communication skills with the ability to communicate clearly and concisely
- Strong ownership mentality
- Keen focus on metrics and trend analysis
- Self-motivated with a strong ability to identify and prioritize multiple issues
- A sense of urgency and confidence putting the customer first to resolve incidents
- Accustomed to working in stressful environments
- Ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to Application Development and Business partners
- Detail oriented and organized with strong analytical skills
- Team player with strong collaborative qualities and a positive demeanor
Preferred Qualifications:
- Previous experience supporting financial services applications, preferably in the Treasury, Risk, and or Securities Lending lines of business
- ITRS & AppDynamics
- IIS / WebSphere
- Net/C#/Java Exposure
- Knowledge of RabbitMQ or similar messaging systems
- Knowledge of F5 Load Balancer
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
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