US Wholesale Head of Issuer Services and Lending Operations.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Issuer Services and Lending Operations (ISVL Ops) is part of Wholesale Client Services. ISVL Ops supports UK, US, France, ME and Asia Issuer Services business, Bond Issuance, Escrow, Account Bank and Wholesale Lending functions. This role holder is accountable for Loan Agency, Corporate Trust, Escrow and Loan Administration Operations functions for the US balance sheet.

As our US Wholesale Head of Issuer Services and Lending Operations. you will:

• Lead of product, operations, technology and transformation teams on technical, risk and people matters
  
• Lead a US Ops team on/off shore (US, IN, MY) to deliver high quality end to end service
  
• Ability to lead through others to deliver on clear strategy and objectives
  
• Embed and maintain strong team culture and hiring and retaining talent
  
• Manage escalations to C Suite level execs with clarity and precision
  
• Sustain and grow strong relationships with senior stakeholders, actively influencing them to deliver our vision
  
• Maintain oversight on service and risk through a delegations and escalation protocols
  
• Accurate and timely identification and management of risks through transparency, escalation and MI
  
• Maintain strong business culture focused on clients, risk, control, production and Global convergence
  
• Proactive leadership within both local, global and business functional leadership teams
  
• Proven ability to understand complex deals, restructures and defaults; and execute safe operational support

For this role, HSBC targets a pay range between $189,300.00 and $250,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Building strong relationships with senior stakeholders, actively influencing them to help deliver our vision
  
• Manage escalations to C Suite level execs with clarity and precision
  
• Leading an operations team across multiple locations to deliver high quality service
  
• Leading through others to drive with successful delegations and escalation protocols
  
• Leading the design and deployment of utilities within GSCs Operations
  
• Demonstrating outstanding written/verbal communication and presentation skills
  
• Identifying, manage and mitigate risks proactively and reactively
  
• Embedding and maintaining strong risk culture across all levels of the organization
  
• Strong operational knowledge preferably in product (optimally Loans or Bonds)
  
• Acting as a change agent and driving continuous improvement
  
• Managing the headcount and costs in line with approved annual budgets
  
• Practical experience of major transformation activities

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.