SOM - CPQ Solution Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description:

As the Manager of IT CPQ Solutions within the IT Enterprise Applications group, you will play a pivotal role in providing exceptional IT support to ensure effective implementation, support, and enhancement of Sales, and Commercial related solutions. This role requires a seasoned IT professional with strong leadership skills, a deep understanding of CPQ systems (specifically Salesforce CPQ/Oracle CPQ), and the ability to collaborate effectively with cross-functional teams.

EssentialJob Duties & Responsibilities:

• Oversees the use of CPQ across the organization, including supporting teams with assessing needs, customizing systems, coordinating with IT and creating strategies to optimize CPQ systems.
• The Solution Manager supports the Service Manager with staffing and resource allocation and is accountable for maintaining knowledge bases and effective communication channels.
• Lead and manage a team of Subject Matter Experts (SMEs), developers and support both locally and offshore.
• Foster a positive team culture through motivation, collaboration, empowerment, coaching, mentoring, and training.
• Supervise the day-to-day activities of the team to ensure effective support and development of new innovations in CPQ applications.
• Proactively identify and respond to issues, limitations, and deficiencies in the custom application configuration and delivered application software. Research potential solutions and provide recommendations to management.
• Initiate ideas for functionality and enhancements based on business process improvements. Take the initiative to learn and propose "best practices" and standards to correct or improve business processes as related to application responsibilities.
• Collaborate with other IT groups to ensure seamless integration and interoperability of CRM applications with other enterprise systems to support overall business objectives.
• Utilize effective organizational change management, including training, communication, and organizational alignment.
• Manage vendor relationships for consulting on development, configuration, and licensing.
• Measure and report on the impact of the application on business process efficiency, effectiveness, and user satisfaction.

RequiredQualifications :

• Bachelor’s degree in MIS, CS, or a Business-Related Field.
• Minimum three (3) years of Management experience.
• Minimum five (5) years of experience working with Salesforce CPQ/Oracle CPQ/Vlocity CPQ /IronClad.
• Minimum five (5) years of experience with software lifecycle including data conversion and system testing.

• Minimum two (2) years of experience in Salesforce.com – Sales & Marketing.

DESIRED

• Experience with Salesforce.com/CPQ Administration.
• Working knowledge of interfacing with third-party applications.
• Experience with Master Data Management.
• Experience with Report development.
• Prior experience working with multiple cultures and nationalities.

Knowledge, Skills, Abilities, And Other Characteristics

• Ensures that others involved in a project or effort are kept informed about developments and plans.
• Ensures that regular consistent communication takes place within area of responsibility.
• Ability to promote and be accountable for quality customer service.
• Solves customer problems quickly and effectively.
• Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.
• Ability to analyze situations accurately, utilizing a variety of analytical techniques to make well informed decisions.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$134,100 - $223,500

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!