Job Description

Exciting opportunity!!

Exhibitor Services Representative - Tradeshows Summary Exhibitor Services Representatives work in a fast-paced environment and are expected to be detail oriented and demonstrate the ability to perform basic functions in the company computer resources (i.e. Online, Adobe Acrobat and Microsoft Office including Excel and Outlook).

The candidate will work directly with exhibitors, enter exhibitor lists, order processing, process payments, and price masters, without supervision. Work as support staff on large shows and independently on small shows and be responsible for providing excellent customer service to all exhibitors before, during and after the tradeshow.

Must be able to work full time Monday-Friday and have availability to work nights and weekends with advance notice, if needed at show-site, as well as travel within the U.S. with proper notice for out-of-town tradeshows.
25% traveling
Perform all in-house and show site functions/procedures as stated in the Exhibitor Services Manual (i.e., data processing, incoming/outgoing phone calls/batch processing, customer billing, invoicing, collecting on outstanding balances, show closings etc…).
Accurately perform all data entry for Exhibitor Services, i.e., input exhibitor lists, price lists, orders, payments, etc.
Must be familiar with: Pertinent information for assigned show, show rules and regulations, and personnel assigned to show.
Coordinate with production department exhibitor requirements for assigned shows.
Communicate professionally with customers via phone, fax, email or in person at show site. Handle incoming exhibitor telephone calls.
Process orders.
Create an online show ordering portal.
Contact exhibitors regarding problems with orders/payments.
Solicits the sale of upgrades or additional equipment/services.
Proper handling and processing of cash, checks, and credit cards payments.
Calculate and create price masters.
Generates billing and invoicing for the exhibit area of the show. Proficient in billing that involves moderate pricing specifications (i.e., multiple third parties, multiple credit cards, multiple discounts, credits, etc.).
Collects all monies for services before, during and after the show.
Set up and maintain show files.
Complete all show closing functions.
Resolve complaints concerning billing or service rendered, referring complaints to designated departments or Account Executive for investigation.
Able to perform audits. (Pre-show, self-audits, show-site, and post show).
Pack show-site supplies, computers, printers, and other equipment.
Coordinate and manage service desk efficiently at show site.
Assist with training of new personnel.