Job Description
FQ and the Kansas City Micro Team are seeking a driven Associate Product Specialist to join their team. In this role, you will analyze, qualify, and support current and prospective customers in adopting a new digital technology platform. You'll play a pivotal role in crafting and executing strategic approaches to drive platform adoption, utilizing a variety of communication channels—from personalized outreach to social media engagement—to captivate our audience and fuel growth. You’ll also shape the platform’s long term success story as you collaborate with internal teams to share feedback and drive continuous improvement. We're seeking someone with a keen analytical mind and strong interpersonal skills—a self-starter brimming with enthusiasm, ambition, and an entrepreneurial spirit. Apply today!
This is a hybrid position offering 3 days in office and 2 days from home. The hours are 8am CST to 5pm CST
DUTIES AND RESPONSIBILITIES
- Analyze customer database and other lead channels to identify ideal customers for the platform
- Assist in the effective routing of customers to the shipping platform that best meets their needs
- Support the creation of key metric reporting and analytics to provide transparency and insights of performance
- Drive proactive engagement initiatives with targeted customers, igniting interest in and accelerating adoption of the digital platform
- Provide education and live demonstration of the digital platform for customers
- Enthusiastically seek to connect with users of the digital platform to understand their experience
- Effectively document critical insights from verbal and digital feedback channels
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
- High School Diploma or GED
- Ability to travel up to 10% (domestically)
Preferred:
- Bachelor’s degree from an accredited college or university
- Minimum 1year of previous sales operations, lead generation and/or analytics experience
- Demonstrated sales, interpersonal, and analytical skills
- Excellent verbal and written communication skills
- Basic proficiency in Microsoft Office Suite of programs
- Hands on experience with marketing automation platforms and/or CRM systems
- Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
- C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
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