Customer Success Specialist

Job Description

Overview

At Corporate Tools, we’re in search of a new team member who will play a consultative role, aligning our products with the unique needs of our potential customers. Your mission is to ensure our clients are not just satisfied but truly confident in their choice to partner with us. As part of our team, you’ll engage in taking inbound calls to focus on two key areas: client retention and account reviews.

Client retention is the cornerstone of building lasting relationships with our clients from day one. You’ll serve as a valuable touchpoint, verifying their information, assessing their satisfaction with our services, and continuously exploring ways to enhance the value we provide.

Your goal is to inform, assist, and collect while delivering additional value, showcasing what our clients receive for their investment. As a problem-solving advocate, you'll guide clients through their business journey, offering innovative solutions and exceeding expectations. From assisting with business formation to providing solutions for maintaining their enterprises, your dedication to helping others and finding answers will make you an invaluable asset to our nationwide network of friendly and helpful humans.

It’s important to note that this is not a traditional sales position, and there are no commission-based incentives. This department embodies our commitment to building loyalty through exceptional service that consistently exceeds expectations, starting from our clients’ very first interaction to their final one.

The Company

Corporate Tools is a privately held, debt free, growing company. We don’t answer to shareholders or investors. Because of this, we focus on taking the time to provide solutions for our clients, not maximizing profits for shareholders. As an Employer, we recognize that you’ve been gracious enough to give us 40 hours of your week. We want to respect that time commitment and be able to provide you with a job that you enjoy coming to and a work schedule that allows you to maintain a healthy work/life balance. We think if we put our best foot forward when trying to take care of our team, that they will in turn take care of our clients.

100% Remote Opportunity

This position is 100% remote from day! We have some constraints with what this means. Due to payroll restrictions you must reside in one of the following states:

Alaska, Alabama, Arkansas, Arizona, Colorado, DC, Delaware,Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Maine, Minnesota, Missouri, Montana, North Carolina, Nevada, New Mexico, Oklahoma, South Dakota, Texas, Utah, Virginia, Washington, Wyoming.

Responsibilities:

• Provide meaningful conversations with our clients to provide ongoing solutions
• Engage in consultative discussions with potential clients to understand their specific needs and align the company's products or services to those needs
• Educate clients about any new products while maintaining a focus on delivering value and showcasing the benefits of their investment in the company
• Emphasize a non-traditional sales methodology, without commission-based incentives, to foster loyalty and trust
• Continuously explore strategies to enhance the value of the company's offerings to meet client needs
• Help support other customer service groups as needed

Qualifications:

• Demonstrated ability to empathize with clients and provide support with a customer-centric approach
• Strong computer skills, job duties are performed 100% online
• Familiarity with sales strategies and a non-pushy, consultative approach towards relationship building
• Strong customer service orientation with the ability to empathize, understand, and address client needs effectively
• Ability to drive to a goal without being micromanaged
• Ability to convey complex information in a clear, understandable manner

*Internet Requirements: 4 MB up and 10 MB down - satellite internet is not recommended.

Benefits:

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
• After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
• The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
• Paid Maternity and Paternity Leave
• 4% company matching 401(k) with no vesting period
• Quarterly "Work Wherever" allowance
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it

***Want to standout from other applicants? Submit a cover letter including why you want to work here!***

Job Type: Full-time

Pay: $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Application Question(s):

• Upon a job offer a background check is required. Are you comfortable submitting to a background check?
• We aren't looking for someone who wants just ANY job. Why do you want THIS job?
• Although this is remote, to be eligible for this position you must live in either one of the following states: Alaska, Alabama, Arkansas, Arizona, Colorado, Delaware,Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Maine, Maryland, Minnesota, Missouri, Montana, North Carolina, Nevada, New Mexico, Oklahoma, South Dakota, Texas, Utah, Virginia, Washington, Wyoming. Do you live in one of those states?

Work Location: Remote

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