Client Success Representative

Job Description

Client Success Representative

About Us:

• Ingenious Culinary Concepts has directly impacted the dining experience within schools for over a decade.
• Once we have put our proposal into place, we redesign and change the average child's dining experience at school.
• We are currently seeking an experienced Client Success Representative to join our growing company.
• Ingenious Culinary Concepts (ICC) is a comprehensive, consulting company specializing in food service programs in K-12 grade public schools, nationwide.
• We provide turnkey services aimed at positively enhancing students’ cafeteria experiences within public schools.

Why join us?

• Competitive Salary plus bonus
• PTO (Paid Time Off)
• Employee Benefits
• Remote work with a couple days of travel for conferences
• Family Friendly Environment (Work hard / Play hard)

Objectives of this Role

• Own the client relationship with assigned clientele, including overall customer satisfaction.
• Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.
• Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
• Maintain existing customer-success metrics and data as directed.

Essential Duties and Responsibilities:

• Support Executive with various administrative tasks related to the company’s day-to-day operations (to include but not limited to screening and directing phone calls, taking and disseminating notes during meetings, client follow-up, etc.)
• Support sales team with various administrative tasks related to securing client’s design layouts and quote approvals.
• Manage, log and communicate client’s design revision requests (through final approval and purchase order issuance).
• Organize, track, monitor and report on the lead flow within Salesforce and ensure an efficient lead process from beginning to end.
• Actively communicate with the sales team regarding all client exceptions and questions related to design layouts and quote approvals.
• Prepare and manage preliminary vendor data (using Microsoft Excel) for the purpose of creating client estimates.
• Organize, track, monitor and report on the lead flow within Salesforce and to ensure an efficient lead process from beginning to end.

Qualifications, Experience & Requirements:

• Bachelor's Degree/ or High School degree with 5 years relatable experience
• Prior Salesforce knowledge preferred
• Strong knowledge of Microsoft Office Suite (including MS Excel)
• Knowledge of MS Teams for meetings and communication
• Attention to detail is critical for this role.
• Exceptional multitasking, organizational skills and impeccable attention to detail.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Preferred experience, within the food service industry or logistics and/or as a project coordinator or manager.
• Must undergo a background check and meet Level 2 screening requirements pursuant to Florida State Statute 1012.32.
• Comply with all local, state and federal regulations, laws, and policies.
• Please note this job description is not intended to be all-inclusive and the employee may perform additional related duties. We are an EEOC organization.

Revised: 03/22/24

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Location:

• Florida (Required)

Work Location: Remote

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