Inside Sales Account Representative

ABOUT THE OPPORTUNITY:

Are you a driven, self-starter that excels at relationship building and communication? This may be a great opportunity for you! Our awesome team of inside account representatives are responsible for managing, enhancing, and growing Baudville’s existing customer base (no cold-calling here). Individuals are responsible for generating house customer revenue by providing excellent customer service, uncovering customer needs, and proposing alternative/new product options. Come be a part of a fun, collaborative inside sales team environment!

Essential Functions:

• Balance selling skills with a customer service orientation.
• Become an expert in one’s knowledge of the Baudville Brands product line while possessing the ability to translate that knowledge into accurate and meaningful product recommendations for our clients.
• Establish and maintain effective working relationships with team members while assimilating oneself into Baudville’s culture of recognition and excellence.
• Maintain a high-level of professionalism in daily interactions with customers, co-workers, superiors, etc.
• Follow all policies and procedures to ensure accuracy and consistency.
• Demonstrate a strong customer focus and commitment to quality service.
• Create a need/value proposition for products and service offerings with client sites.

Key Measures of Success:

• Develop/manage a territory of accounts while meeting minimum expectations for monthly sales quotas and growing existing business.
• Maintain a high activity of calls & talk time-determined by strengths and territory
• Ability to multi-task and function within Baudville’s key technology components: CRM & Order Entry Platforms
• Maintain weekly account/activity reports for business reporting.
• Ability to meet and exceed all monitoring criteria and utilize feedback for further development.

Ideal Candidate Traits:

• Highly motivated professional with excellent communication skills
• Capability to excel in a goal-oriented environment
• Prior customer service or business to business sales experience is desirable
• Possess a relational and service-oriented approach into interactions with others.
• Strong computer skills with a proficiency in Excel and Word; experience with CRM’s is a plus.
• Ability and willingness to translate professional training/coaching into daily practices.
• Team player that is willing to support others for the benefit of the organization.
• Exceptional organization and time management skills
• Excellent listening & relationship building skills
• Ability to follow through and complete tasks on time and accurately
• Desire to become a Subject Matter/Industry Expert in the area of Employee Recognition

• A world-class work environment – Named one of West Michigan’s 101 Best and Brightest Companies to work for 17 times, National 101 Best & Brightest winner for 12 consecutive years and 101 Best & Brightest in Wellness winner 11 times.
• Performance-based compensation commensurate with experience including annual salary, bonus and long-term incentive compensation
• Stability of a privately held, employee-focused business with 35+ years of rich and diverse history.
• Medical, Dental, Vision, Life, LTD & STD
• Company-sponsored 401K with 100% vested match
• Tuition Reimbursement
• Peer group of proven winners – ready to embrace the same and grow our successful business to new levels.