Franchisee Communications Manager - SNOWFRUIT

Who are we:

We are part of the Wonderfield Group which includes the YO! Taiko, Bento, AFC Sushi, and SNOWFOX/SNOWFRUIT brands – we operate

more than 1500 kiosks, and 60 restaurants, our grab-and-go sushi is available in over 3,700 locations and we have 50 major retail

partners. Our key markets are the USA, Canada, and the UK with additional geographic presence in Europe and Australia. Our JFE

Franchising, Inc. brands are:

SNOWFOX - the franchisor of over 1,000 full-service sushi kiosks in 25 states throughout the continental U.S., Hawaii, and Alaska.

SNOWFRUIT – the franchisor of over 1,000 fresh cut fruit and vegetables throughout the U.S. – Refreshingly, Crips and Flavorful!

Our Purpose:

We Believe in Better Food for Everyone, The Japanese Way…

We continue to capitalize on consumer trends, spearheading category growth by bringing our proposition to more people around the

world across more channels, in more locations, on more occasions, and in more innovative ways. We are committed to purposeful

progress and profit for the benefit of our people, our communities, and our planet and we have a clear ESG strategy that delivers progress

against nine UN sustainability development goals.

Our Values:

Own it

We are accountable and make no excuses - We always look to improve. We take the initiative and are courageous and confident.

Care about it

We do the right thing, avoiding unnecessary shortcuts- We act with integrity and respect our communities, people, and our planet.

Make it Exceptional

We build relationships and make people smile- We say thank you - We’re positive and kind

Win Together

We’re open-minded and inclusive. We communicate clearly. We take time to look out for others and celebrate the good stuff.

Overview of the role

As a Franchisee Communication Manager, you will be a highly motivated and experienced individual with a proven track record as a

franchise business consultant or in franchise operations and a deep understanding of the franchise industry. You will provide guidance,

support, and training to our franchise partners, ensuring they have the tools and knowledge to succeed. This role will be an essential

bridge between our brand and our franchisee community, fostering strong relationships and driving mutual growth.

At JFE you’ll join a dedicated team passionate about franchises and customer success. You will have room to grow—consider it

leveling up in your career journey!

Key Accountabilities

• Franchisee Support: Provide ongoing support and guidance to franchisees, ensuring they adhere to brand standards,

operational procedures, and best practices. Act as the primary point of contact for franchise partners, addressing their

questions, concerns, challenges, and feedback promptly.

• Performance Analysis: Conduct regular assessments of franchisee performance through financial analysis, and operational

reviews. Develop action plans to address areas of improvement.

• Training and Development: Organize and conduct training programs for franchisees to enhance their skills in areas such as

customer service, sales, and operational efficiency. Ensure they are up to date on the latest operational guidelines, marketing

strategies, and product information.

• Market Analysis: Stay informed about industry trends, market conditions, and competition to provide strategic recommendations for franchisee success.
• Business Planning: Collaborate with franchisees to develop business plans, set goals, and implement strategies to achieve and exceed targets.
• Operational Excellence: Monitor and maintain quality and brand standards across the franchise network, ensuring consistency in customer experience and brand representation. Ensure franchisee adherence to operational guidelines and compliance requirements.
• Communication: Foster open and effective communication between the corporate office and franchisees. Act as a liaison to address concerns, provide updates, and facilitate collaboration.

What you’ll need

• Associate’s degree in business or related field.
• Minimum of 3 years of experience in franchise operations, as a franchise business consultant, or a similar role.
• Strong understanding of financial analysis, business development, and operational management.
• Excellent communication and interpersonal skills.
• Ability to travel as needed to support franchise locations.
• Proven ability to analyze data, identify trends, and implement effective strategies.
• Problem solving mindset with the ability to multi-task.
• Able to speak Korean a plus!

What’s in it for you?

• We’re committed to building inclusive Teams and giving our people the opportunity to grow their careers alongside us
• Employer Paid Health Insurance: Medical, Dental, Vision, and Life Insurance
• 401 (K) Profit Sharing Plan
• Hybrid work environment
• Paid Time Off (PTO) & 13 Paid Holidays
• Monthly lunch meal allowance
• Fitness stipend
• Book allowance
• Tuition reimbursement and professional development assistance
• Training/Advancement Opportunities

JFE Franchising, Inc. is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to

ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race,

color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion,

disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.