Job Description

About Tomo

Tomo's mission is not just to make homebuying joyful, or to make homebuying easy, or to make homebuying fast. Tomo's mission is to advantage the homebuyer. Everyone else is in line ready to take their cut from a homebuyer - and all too often that cut is not deserved. We are by their side trying to give them a leg up, trying to give them information others don't have, give them advice others don't have, give them a lower cost that others don't have - all that they can use to achieve better outcomes than they'd be able to otherwise.

Do you love solving problems? Are you motivated to provide customers with a once-in-a-lifetime experience? Does using technology to transform the everyday get you fired up? Tomo is on a mission to transform the homebuying experience, and we need some GOATs to get us there!

As a Sales Development Representative at Tomo, you will work as part of our front line team to engage, educate, and provide guidance to new customers who are learning about our mortgage offerings. Our Sales Development Representatives are the first point of contact with future homebuyers! You are primarily focused on introducing our unique Tomo experience to homebuyers.

This role will require working some non-traditional hours (i.e. weekends and evenings).

The things you'll be doing…

Be the FIRST Tomo contact to our customers
Provide a world-class customer experience as a part of helping customers choose the Tomo Mortgage
Engage with customers and real estate agents via text, email, phone and live chat
Educate customers about Tomo, our offerings, and the pre-application process, establishing trust
Collaborate with Loan Officers to connect with customers to answer questions that require a license, i.e., questions about product, rate, and eligibility, and ensure that customer needs are met by these conversations
Contribute to continuous improvement of the current processes and show the ability to identify patterns and processes that may improve downstream business practices
Adapt to and embrace process and policy changes as we learn more about our customers, their needs, and how to drive an industry-changing customer experience in mortgage

The things you're exceptional At…

Communication - written, slack, email, phone, text - you name it, you can "speak" it!
Expert at building rapport quickly and addressing/overcoming client concerns
Analyzing data and perceiving problems or patterns
Excellent command of English grammar, usage, and spelling
Remaining positive in a fast-paced, dynamic and rapidly growing organization
Learning to grow with a healthy interest in advancing your career in Sales
Competitive, hard-working, and seeking to proactively make a difference
Coachable, hungry to learn and continuously improve
1-2+ years of sales experience (ideally related to mortgage lending or real estate)

You may also have the extras…