Job Description
This is an in-office full-time position.
Shift timings: 9 am to 6 pm
Candidates living in or around Pickering will be preferred.
Why People Choose GFL Environmental Inc. and Stay:
Culture that values learning opportunities
Promotes from within, advancement opportunities
Constant support and learning opportunities
Ongoing growth of our business
Support community involvement and volunteering
We don’t just offer you a job, we offer you a career!
Key Responsibilities:
Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Generate call-in work orders for drivers
- Download, distribute and answer all customer inquiries received via email.
- Take web request and process payments by phone.
- Process customer payments via internet and take cash payment’s as needed.
- Enter new subscription residential accounts into system.
- Run credit checks on new customers.
- May provide back up assistance for Office Coordinator.
- Perform other duties and responsibilities as required or requested by management.
Knowledge, Skills, Abilities and Competencies:
High School Diploma or GED.- One (1) to Two (2) years customer service or call center experience preferred
- Ability to implement solutions to general and specific customer concerns.
- Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
- Possess good organizational skills and record keeping skills.
- Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
- Proficient in Microsoft Outlook, Microsoft Word and Excel.
- Good problem solving ability.
- Excellent data entry skills.
GFL Benefits:
Medical
Dental
Vision
RRSP Matching
Employee stock purchase option
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
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