SMB Sales Operations Manager - Compensation

SMB Sales Operations Manager - Compensation

What we’re seeking:

As an integral part of Frontier's growth strategy, the SMB Sales Operations Manager will play a vital role in supporting the Operations Director in driving sales initiatives within the SMB segment. You will play a key role in Frontier’s SMB sales compensation program management & large-scale transformation. This role sits at the intersection of business strategy, sales execution, & pursuit of operational excellence. This position is designed for a proactive, collaborative individual who is passionate about sales excellence and talent development. The SMB Sales Manager will work closely with sales teams, cross-functional partners, and leadership to achieve aggressive growth targets and enhance the overall internal and external customer experience.

What we need in you:

You are a highly successful sales operations professional that thrives in a fast-paced environment and enjoys leveraging your various skills to build processes, structure, and strategy to drive efficiency and optimize business operations. You are focused on building sustainable processes, demonstrate strong business acumen, and leverage a wealth of sales operations experience to solve numerous, diverse strategic challenges. You are confident in your ability to own, orchestrate, and manage multiple complex & cross-functional projects; at times assisting with development, strategic planning, research, and end-to-end execution of all new and existing initiatives. Moreover, the candidate must have strong interpersonal and collaboration skills to partner effectively with stakeholders, including Sales Leaders.

What you’ll do:

• Sales Support: Gauge the efficacy of existing compensation methodologies and strategies while providing input into overall plan design to drive key sales outcomes and leadership business objectives.
• Cross-Functional Collaboration: Serve as the primary liaison on behalf of SMB, and lead initiatives to streamline and automate all processes related to sales compensation, in partnership with corporate accounting.
• Market Analysis: Provide analytical support (assessment of historical data, pipeline, etc.) and ad-hoc research and analysis on other related variable pay projects as identified by management. Summarize findings and communicate recommendations to senior leadership.
• Performance Tracking: Assists, evaluates, and improves processes and procedures relating to quota setting, performance management, and complex payment scenarios.

• Problem Solving: Actively identify and address barriers to sales success, employing innovative solutions to drive improvement.

Qualifications

• Advanced skills in MS Office. Familiarity with PowerBI a plus, but not required.,
• Knowledge of HR reporting systems and structured incentive compensation tools (e.g., Xactly) preferred.
• 5 years of experience (at the minimum), composed of sales compensation, territory planning, and/or statistical analysis roles, with progressively increasing responsibility and complexity of work.
• Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies & tools.
• Strong attention to detail; Confident in manipulating complex data and comfortable reconciling information to ensure a high level of accuracy and data integrity.
• Excellent verbal, analytical, written communication, and interpersonal skills; ability to influence key stakeholders and partners throughout the business.
• Self-starter with exemplary organization and resolution management skills; must possess “can do” attitude.