Job Description

Hydrowest Products is a wholesaler in gas, heating products and distributor for HVAC equipment, located in Coquitlam and Abbotsford, BC. We are looking to hire an experienced sales representative who is a self-starter, creative, take pride in providing excellent customer service to all our customers.

Core responsibilities:

Sales Assistant:

1. Answering sales calls, identifying products, checking accuracy, and generate picking order for warehouse team

2. Assisting inside sales in checking the accuracy of sales order down to picking order prior to parts being shipped to our customer or being picked up by our customer

3. Assisting in administration of products/parts warranty claims and service warranty claims

4. Follow-ups and proactively monitor ongoing back-order sales and new sales lead

5. Identifying right person to handle sales calls, attend and process the sales, or transfer the calls/take messages as necessary for the right person who able to process the sales

6. Assisting in marketing initiatives in creating content using available social media platforms, and responding to online customer comments/inquiries

7. Other duties as assigned to help with operations and sales team

Customer Service:

1. Providing product technical information to customer based on technical product drawing from manufacturer

2. Reading technical chart and providing accurate product sizing as specified by customer

3. Providing solutions, suggesting alternative solutions when an issue/problem occurred to customer or co-worker

4. Building and maintaining positive relationships with customers based on face-to-face interaction, over the phone, and from email correspondence.

Skills and Requirements:

1. A team player who will not limit his/her abilities to constantly learning, improving, and challenging the status quo in pursue of better/improved results

2. Proficient in utilizing Microsoft Office applications (Word, Excel)

3. Comfortable in communicating with other people, in-person interactions, over the phone and via email or social media

4. Ready to roll-off your sleeve and help each other in a team environment

Compensation and Benefits:

1. Hourly Rate (competitive and based on your experiences and performance)

2. Extended Health Benefits and Dental effective after 3 months probation

Job Types: Full-time, Permanent

Pay: $23.00-$35.00 per hour

Benefits: