Digital Solutions Specialist (on-site)

Digital Solutions Specialist

(on-site, Dallas, TX)

Initially known for the Ziosk tableside tablet, our team has developed a portfolio of products that are scalable and dynamic for the restaurant technology space since 2007. With devices in multiple U.S. restaurant locations, we are continually expanding our services. Key clients include Chili’s. Yard House, Olive Garden, Red Robin, and Texas Roadhouse, and we are processing over $9 Billion in payments per year. In 2024, we are expanding our team in the areas of development, sales, and customer service to support this growth.

Summary

The Digital Solutions Specialist reports to the VP of Sales & Solutions and will provide on-boarding and day-to-day New Customer content changes on the Ziosk platform including the user experience creation or development and menu implementation. This role will coordinate the full cycle of program management – from requirement gathering to final execution – for their specific set of accounts. This role will interface daily with New Customer marketing and IT leaders of reputable brands such as Red Robin, Main Event, Outback, Olive Garden and Yard House.

Responsibilities (on-site, Dallas, TX)

• Gather and deliver all content elements of the Restaurant/Ziosk programs with excellence

• Coordinate program execution including gathering and synthesizing all requirements, opening jobs in Jira, troubleshooting issues, and reviewing content for accuracy, following through on testing if necessary
• Provide timelines, sitemaps, and weekly updates to clients to ensure the new customers content and menu match the contracted expectations and timelines
• Assist Customers in developing the Ziosk related content, including content creation as needed in Photoshop, Figma, Canva or other graphic development tools to aid in the development of customer content
• Understand how restaurant menus are created for various point of sale system, experience with OLO or other 3rd party integrations would be helpful
• Knowledge of Aloha Point of Sale, Micros/Oracle, PosiTouch and other emerging Point of Sale systems
• Evaluate client content and user testing feedback to make clear requests to the creative and production teams
• Collaborate with cross-functional teams (product, operations, creative & production) to develop strategic, creative and effective programs

Qualifications

• 3-5 years menu, content, content creation or customer success experience
• Experience in the restaurant or hospitality industries, must be comfortable being hands-on in customer sites
• Experience working with large footprint clients on national versioning/markets
• Experience improving processes and creating documents to create more efficient workflows
• Ability to work in a fast paced, deadline driven environment, self-starter with willingness to drive for results
• Outstanding written and verbal communication to correspond with clients and internal teams effectively
• Exceptional self-management skills as well as being self-motivated, highly organized, and accountable
• Strong presentation skills & leadership in client and internal meetings
• Experience with Jira, Photoshop, Lucid and Microsoft suite
• Point of Sale support or management abilities a plus

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to North Dallas. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies or third-party recruiters, please.