Admissions and Membership Sales Supervisor

Join the Adventure at the Arizona-Sonora Desert Museum!

Are you ready to embark on a wild journey with a team that's as passionate about the desert's wonders as you are? The Arizona-Sonora Desert Museum is seeking a motivated, driven, and collaborative individual to join our Guest Services team as an Admissions and Membership Sales Supervisor.

Application review will begin immediately and will continue until the position is filled. Please understand that if offered a position, you will be required to provide a satisfactory 3-year Drivers History Record, successfully complete a criminal background check, and pass a pre-employment drug screen as a final condition of employment.

Job Title: Admissions and Membership Sales Supervisor

Department: Guest Services

Reports To: Associate Director of Operations

FLSA Status: Exempt

Reviewed: November 2024

Compensation: Anticipated Starting Salary $48,025 - $50,850 per year, plus a comprehensive benefit package, which includes medical, dental, vision, life and LTD insurance, FSA, HRA, 403(b) retirement plan, paid holidays, personal business, sick leave, and vacation.

Summary:

The Admissions and Membership Sales Supervisor plays an integral role in creating and maintaining outstanding guest experiences and contributing to the mission of the Desert Museum and accommodates ever-changing business needs. The position is responsible for overseeing admissions and membership sales operations and working with senior management to oversee operations-related revenue streams.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supports Museum Operations. Assists in overseeing other areas of Museum operations, and regularly acts as Manager on Duty to oversee and coordinate day-to-day activities across departments.
• Supervises Guest Services Personnel. Oversees the Guest Services department, handling all aspects of personnel management, including scheduling, payroll, and performance appraisals to ensure a well-coordinated team.
• Ensures Efficient Guest Operations. Manages ticketing, membership sales and fulfillment, and access control operations and related equipment, to deliver efficient, friendly, and seamless guest experience.
• Provides Exceptional Guest Service. Leads by example in providing outstanding guest services and handles escalated service recovery situations effectively, ensuring positive outcomes and high satisfaction levels.
• Cultivates a Guest-Friendly Culture. Develops and implements service standards and training to ensure a consistent, guest-centered experience Museum-wide.
• Drives Membership Sales. Implements on-site membership sales strategies, ensuring the team communicates the benefits and value of membership effectively. Oversees upselling efforts and trains staff on techniques to promote membership and additional services to enhance the guest experience and drive revenue.
• Optimizes Systems and Processes. Facilitates process improvements, utilizing system tools to streamline operations, enhance guest interactions, and support staff efficiency.
• Manages Group Reservations. Coordinates group reservations from initial inquiry through to the visit date, and supports private events to ensure smooth logistics and positive guest experiences.
• Prepares Reports and Dashboards. Maintains various operational reports and data dashboards, both as scheduled and upon request, to inform decision-making and track performance metrics.
• Leads Special Projects. Manages a variety of operational projects as assigned to enhance guest experience, support Museum goals, and continuously improve operational efficiency.

Supervisory Responsibilities

Directly supervises multiple employees and volunteers with a variety of job functions. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Commitment Requirements

Bachelors degree preferred. A minimum of 5 years of related experience required. Employment experience in a cultural attraction setting preferred.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Required Knowledge and Abilities

• Strong written communications skills; ability to write and edit clear, structured, articulate, and persuasive proposals, reports, and public communications.
• Outstanding guest service skills including the ability to successfully perform sensitive, high-level service recovery.
• Ability to support and manage organization change - leading the "people side" of departmental/business changes and the techniques of minimizing negative outcomes.
• Knowledge of membership and related marketing techniques and strategies.
• Knowledge of POS/CRM, database, spreadsheet, and word processing software. Experience with Raisers Edge preferred.
• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
• This is a salaried, exempt position. Non-traditional work hours are often required with a varying schedule.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The ability to effectively communicate with the general public.
• The ability to use standard office equipment and technologies including computers, keyboards, touch screens, telephones, etc.
• The ability to spend extended periods of time sitting, standing, and walking.
• Occasional lifting of up to 30 pounds.
• The ability to safely traverse through an unpaved natural environment.
• Able to withstand extended periods exposed the adverse weather conditions typical of southern Arizona.

The above description reflects a general overview of the responsibilities, reporting relationships, and position requirements for this job classification. It is not intended to be a complete description of all duties and requirements that may be inherent in the position.

IDEA Commitment
The Arizona-Sonora Desert Museum is committed to fostering a welcoming space and a diverse, inclusive team that reflects the communities in which we live and work. We understand that inclusion, diversity, equity, and accessibility (IDEA) are integral to the fulfillment of our mission, and to our success as an organization. To that end, we are working to build the structures, policies, hiring practices and organizational culture that ensure representation and opportunity for all, and create an environment of belonging where everyone feels respected, safe, and understood. Additionally, as we continue to engage in this work, we are working to integrate the core values of IDEA into our programs, exhibits, communications, and other public offerings. Valuing each others differences brings us together to create a thriving workplace and fair work culture, allowing us to fulfill our mission more effectively.

We believe inclusion is everyones responsibility. Ways in which commitment is demonstrated include continuous development, modeling inclusive behaviors, and proactively addressing bias. Visit the Arizona-Sonora Desert Museums IDEA page to learn more.

The Museums IDEA Coalition consists of staff members who are driving our efforts to build a culture where people feel they belong and have a voice.

ABOUT US
The Arizona-Sonora Desert Museum is a non-profit institution dedicated to the conservation and research of the Sonoran Desert region with the goal of making the Sonoran Desert accessible, understandable and valued. We are a fusion experience zoo, botanical garden, aquarium, art gallery, natural history museum, and research institute. The Association of Zoos & Aquariums has recognized the Desert Museum for over 25 years of continuous accreditation.

The mission of the Arizona-Sonora Desert Museum is to inspire people to live in harmony with the natural world by fostering love, appreciation, and understanding of the Sonoran Desert.