Account Representative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

About Us
Valaurum sells the smallest verifiable unit of gold available on the world market, the Aurum®. We use cutting-edge technology to bring precious metal ownership into the twenty-first century, with leading security features and the denominations needed for everyday transactions. Our mission is to democratize precious metal ownership by providing an affordable, beautiful, secure standard for gold. Valaurum creates legal tender currency, collectibles, and commemorative documents with intrinsic value. Valaurum, Inc. has a world-wide exclusive license for this innovative proprietary technology, which is protected by US and international patents.

Position Summary

• Valaurum is growing rapidly, and we are looking to hire an Account Representative to work with our internal teams and develop strong relationships with our clients. Our ideal candidate will communicate regularly with clients, address client concerns and keep track of client transactions and payments. They will ensure beautiful (and timely) results for Valaurum and the client, while also developing the relationship between Valaurum and its marketing partners. This is a non-supervisory position that reports to the Customer Success Manager.

Responsibilities

• Serve as the primary point of contact between select clients and the Valaurum team
• Answer emails and phone calls related to new and existing projects
• Responsible for day-to-day management of project operations including client relationships and interdepartmental communication
• Work closely with Customer Success Manager, Production Planner, and executive team to work through client issues
• Provide support, clear communication, and status updates for internal team and clients during all stages of the project lifecycle
• Reach out to prospective clients and wholesale customers to develop relationships and sign up new accounts
• Respond to sales inquiries
• Provide customer service support for retail orders
• Follow process workflow documents and checklists
• Suggest workflow and process improvements
• Respond to sales inquiries
• Travel for trade shows and industry events 5-15%

Requirements or Equivalent Experience

• 5+ years related work experience
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem solving skills and the ability to make sound judgment calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
• Able to manage multiple projects and deliverables at a given time
• Highly proficient with Excel, Word, and Outlook
• Proficiency with remote conferencing
• Advanced problem solving skills for identifying and addressing client concerns
• Can work independently and collaboratively in a team environment
• Due to nature of product, background check required

Preferred Experience

• Experience with managing multiple concurrent client accounts
• Experience with project management software (Basecamp or similar)
• Background in printing and/or commercial art development
• Interested in art, photography, and/or precious metals industry

Location

• Portland, OR
• Hybrid (in-office and remote)

Salary and Benefits

• $60-70k based on experience
• PTO and holiday pay
• Stock option plan
• Health insurance
• 401k with employer match

EEO Statement
Valaurum is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other personal characteristic protected by law.

Flexible work from home options available.