Inside Sales Representative

Description:

Brannon Steel is seeking an enthusiastic and driven Inside Sales Representative to join our dedicated team. In this dynamic role, you will be instrumental in managing client relationships, preparing estimates and ensuring customer satisfaction from initial inquiry to order fulfillment.

Position Overview:

The inside sales representative is responsible for working with outside sales reps to identify new sales opportunities, create and build relationships with clients, negotiate sales, and collaborate with other internal departments to deliver efficient and responsive support to our customers.

Starting salary: $65,000 or more based on demonstrated qualifications. We welcome applications from less experienced candidates, salary range to be negotiated.

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM.

Remote work: No.

Key Responsibilities:

1. Sales:

- Work with outside sales and other team members to identify and develop prospective customers based on company- defined strategies and targets.

• Act as the primary point of contact on initial inquiry from prospective customers.
• Lead qualification, assembling and submitting new quotes.
• Work with outside sales and other team members to close and win new projects.
• Build on existing relationships to create more business.

2. Customer Support & Relationship Building:

• Develop and strengthen relationships with new and existing customers.
• Responsible for customer orders from time of receipt to completion of order.
• Provide support to customers regarding billing, delivery, documentation, order status/tracking, returns, and other needs.
• Perform follow up calls to maintain customer satisfaction.

3. Teamwork:

• Collaborate with the sales and estimating team to establish, meet and exceed defined sales targets.
• Actively participate in sales meetings, discussions and training sessions to enhance knowledge of manufacturing processes, market conditions and industry trends.
• Work with purchasing, production, quality and shipping departments to ensure accurate and timely order fulfillment.

4. Sales Reporting & Tracking:

• Maintain Sales-related databases of customers, parts, processes, files and systems.
• Engage in analytical, process management, and reporting activities including order and profitability review, as required.

Requirements

• 2+ years of experience in inside sales, account managing or a similar role, ideally in a steel processing or fabricating environment.
• Strong understanding of carbon steel products, grades and characteristics.
• Familiarity with CAD/CAM is an asset.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Self-motivated with a results-driven approach.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Benefits

• Service award program including travel vouchers for $3,000, $5,000, and $10,000 for 10, 20, and 30 years of service.
• Group RRSP program with contribution matching up to 5% of regular annual earnings.
• Full-time, permanent work at a stable, family-owned company.
• Extended health coverage including prescriptions, paramedical expenses, and emergency travel assistance.
• Dental coverage including preventive, diagnostic, and treatment services.
• Short and long-term disability insurance.
• Life and AD&D insurance.
• Free employee assistance program.
• A friendly work environment where people support each other.
• Summer barbeques, annual golf tournament, and more... when it's safe again!