Job Description

CompanyDescription

Vircom is a growing tech company based in Montreal, that has been in operation for over 20 years, with happy customers in over 70 countries. We are results-oriented, expect a lot from our team members, but also give a lot in return.

In 2020 we transitioned the business to 100% virtual, with all employees now working remote. We even cover employees' home internet, and anything else required to make their home setup work for them!

JobDescription

The Customer Success Engineer will be responsible for leading the technical aspects of product evaluation by both existing and prospective customers, working closely with both the sales and support teams. The successful candidate will play a significant role in achieving our ambitious growth goals.

Responsibilities and Duties

Become a SME (subject matter expert) on our solutions;
Work with sales team to demonstrate on products to both new clients as well as existing clients evaluating new products;
Provision customer product trials & evaluations;
Act as a technical point of escalations for customer during their evaluations;
Work with customers to ensure adoption of product features;
Maintain strong product knowledge on new products or features;
Update Salesforce CRM as required;

Qualifications and Skills

3+ years in customer-facing B2B experience in a technical Customer Success or Support role;
Technical experience with SaaS or Security products;
Experience leading customer or project deployments;
Experience presenting product demos;
Excellent cross-functional communication and people skills;
Excellent written and verbal skills (English);
A motivated person with multi-tasking capabilities and with ability to thrive in a fast-paced environment;
Experience with Salesforce CRM a benefit;

Benefits

Work from the comfort of your own home;
Home internet fully reimbursed;
Join a dedicated team and make a difference;
Competitive base salary and bonuses;
Opportunity for advancement;
Enjoy a fully subsidized health and dental insurance plan;

We thank all applicants for their interest, however, we will only contact with those selected for an interview. Please note that we are exclusively recruiting people who can work legally in Canada.

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Benefits: