Sales Operations Coordinator 3

The Sales Operations Coordinator is responsible for supporting the sales of Mirion Medical products and services.

International Sales Support:

Support the International sales team and distributors on creating quotations (as needed), updating the CRM
system, and processing Sales Orders.

• Customer support including providing order status, answering customer questions, and logistics arrangements
• Work cross departmentally to resolve customer concerns with an emphasis on customer satisfaction and swift resolution
• Respond to software activation requests following CMS Software Activation process and update the CRM accordingly

Operational Focus:

• Enter approved purchase orders
• Ensure accuracy of incoming orders including pricing, shipment terms, payment terms, and address information
• Update CRM and follow up on missing end user information and provide order/shipping confirmations when required
• Support sales operational efforts during product launch process
• Manage product trade-in during order entry, communicate return material information and follow up with customer
• Manage the sales loaner inventory, including loaner follow up and retrieval
• CRM functions including maintaining accurate customer data, acting upon exception reports, and general data integrity
• Contribute to continuous improvement of our CMS system including Operating Procedures, Work Instructions, and Forms
• Accomplish project tasks as assigned by Sales Management

Knowledge, Skills & Abilities:

• Associate degree in business or related field
• Familiar with database operation and data entry
• Customer Service experience desired
• Professional phone and phone etiquette
• Ability to communicate fluently in English.
• Ability to multitask and work under pressure.
• Possess hands-on knowledge of standard Microsoft Office applications

Job Candidate Privacy Notice

Experience

Required

• Familiar with database operation and data entry

Education

Preferred

• Associates or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)