Success Plan Manager

In line with our mission, we are looking to recruit a Success Plan Manager for our Customer Success team.

Key Responsibilities

• Provide remote administrative services to help clients to optimize their use of the software, capitalize on features/functionalities of the software, as well as special projects to expand the use of the software and enhance their overall relationship with RLDatix.

• Deliver training to end users supporting the optimal use of RLDatix software.

• Collaborate with instructional designers and other members of the RL team, and contribute to the development of training content.

• Deliver project-based consulting services in support of overall client success.

• Conduct system health checks for existing clients to ensure they are optimizing the use of their software and work with clients to make changes where required.

• Maintain proficiency and expertise in the use of RLDatix software.

• Contribute to the on-going enhancement of the client knowledge items via the RL HUB and Datix Zen Desk through the development of timely and relevant knowledge articles.

• Demonstrate a positive attitude, lead and facilitate change and model professionalism in all contacts with internal and external customers.

• Work on special projects, as assigned.

Skills and Experience

• Bachelor’s Degree in Business Administration or related field, required

• Extensive expertise and knowledge of the RL6 platform

• Excellent verbal and written communication skills

• Minimum five (5) years of software consulting and training experience required, preferably in a healthcare related environment

• Excellent verbal and written communication skills, required

• Experienced in managing customer relationships.

• Strong data entry and computer skills including MS.

• Demonstrated knowledge of adult learning theories as applied to training delivery.

• Ability to thrive in a diverse, fast-paced, entrepreneurial environment.

• Demonstrated ability and desire to work with software, including ability for self-directed learning to master software features and functionality.

• Detail-oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex, or ambiguous.

• Ability to evaluate clients’ learning needs and develop applicable plans.

• Proven presentation and/or training skills to facilitate knowledge transfer.

• Strong interpersonal skills with the ability to interact effectively with staff at all levels within and outside the organization.

• Able to provide an exceptional level of customer service.

• Excellent time management and workload organization skills.

• Self-motivated with a sense of urgency and able to work towards set goals and objectives without close supervision.

• Proven initiative to drive projects forward to attain high client satisfaction.

Able to travel to visit client sites and/or attend conferences, when required.