Bilingual Technical Sales Consultant - (French/English) - $70K - $100K

Job Description

Our client, a leading robotic manufacturer is looking for a sales consultant to join their team.

SUMMARY:

Represents the company’s Customer Service (CS) aftermarket products and services to new and existing General Industry accounts, Tier-1 suppliers, and Automotive accounts. Identifies proactive opportunities, develops and maintains a long-term business relationships.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

• Effectively presents Customer Service aftermarket products and services to new and existing customers.
• Frequently travels (up to 50%) to customer sites to sell CS products and services (i.e., contracts, hardware, software, training, engineering services, on-site support, etc.).
• Identifies potential new accounts, customers, contacts and new market opportunities.
• Generates accurate and technically correct quotations of the CS product portfolio and ensures customers are informed of service rates, part prices, and service product offerings.
• Cooperates with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders.
• Reviews purchase orders for accuracy, authorization, and supporting documentation.
• Verifies customer and order information against previously obtained information for accuracy.
• Maintains accurate and complete data in Salesforce/SAP/other IT systems, including Asset Information, Competition Information, Lead Information, Opportunity Status and Quote Information.
• Works collaboratively with the Sales / IM / CS team to determine service sales strategies for individual customer accounts.
• Provides feedback to Sales / IM Team and CS team to improve customer relationships.
• Monitors quotes, sales, and project status to track aftermarket sales performance and on[1]going project activities.
• Monitors the competition’s products and services and notifies management of benchmarks (i.e. pricing, technical advantages, etc.).
• Ensures capture of repeat / renewal business by proactively offering recommended Spare Parts, Field Service, Service Contracts, Software, Engineering and Training throughout the life cycle of each robot.
• Forecasts aftermarket sales volumes and assists in strategic planning activities.
• Adheres to the Quality System and participates in continual improvements.
• Understands and follows safety regulations and identifies safety concerns.
• Supports the Finance department in the payment process
• Other duties as assigned.

EDUCATION and/or EXPERIENCE

• Associate or Bachelor’s degree and three years of related experience and/or training or equivalent combination of education and experience.
• Excellent knowledge of the fundamentals of customer service for face-to-face and phone contact with customers
• Prior experience using Salesforce, SAP or similar Customer Relationship Management and ERP software.
• Prior sales and an understanding all phases of the sales process.
• Must be able to travel within the USA with frequent overnight trips.

#P1

Job Type: Full-time

Pay: $77,000.00-$100,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Technical Sales: 3 years (required)

Language:

• French (preferred)

Willingness to travel:

• 50% (required)

Work Location: Hybrid remote in Mississauga, ON L5N 8G6

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