Job Description
Customer Success Associate
Are you passionate about customer service?
Would you like to take your career to the next level with a global event organizer?
About our Team
The Customer Success Team ensures that customers have a successful journey throughout the entire event cycle. This includes providing personalized service to customers during event execution; before, during and after the show.
About the Role
In this role, you will accompany the exhibitors throughout their journey to insure successful participation in our events. You will work across internal departments, making it possible to offer quick and effective solutions to customer needs. The Customer Success Associate provides feedback and insights to event teams about customers’ experiences during show execution. This promotes improvement of services provided to our customers.
Responsibilities
- Assisting customers throughout the entire show journey, and provide recommendations and advice
- Monitoring customers fulfillment progress, Insuring they are postioning themselves for a successful show
- Guiding customers through the preshow process of getting their booth ready. This includes assisting with contracted package(s), any necessary orders and articulating the Exhibitor Manual in a clear and concise manner
- Creating reports that teams can utilize to enhance the customer experience
- Providing customer updates to show directors on a consistent basis
- Working across multiple events in different industries at any given time
- Creating and editing exhibitor sales contracts applying feedback from legal and sales leadership
- Coordinating On-site event customer success activity
Requirements
- Have prior customer service experience
- Demonstrate excellent organization and project management skills
- Possess excellent verbal and written communication skills
- Have experience with Microsoft excel
- Be able to travel 25% of the time
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
RX is in the business of building businesses for individuals, communities and organizations. We elevate the power of face-to-face events by combining data and digital products to create magical experiences and continual connections at over 400 events in 22 countries across 43 industry sectors. We are passionate about making a positive impact on society and we are fully committed to creating an inclusive work environment, a place where people can grow, thrive and make an impact. We embrace diverse talent and opinions to be the best place for our customers to build their business AND the best place for entrepreneurial people to build their careers. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
Management Level
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
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