Field Account Representative

WHAT YOU'LL BE DOING

The Field Account Representative is responsible for a specific basin/region, driving market-based product sales. They proactively attract and source new clients, close sales to achieve financial goals, and provide expertise on product applications, pricing, and customer engagement. This role demands a self-starter who rapidly builds a substantial new business pipeline and effectively manages deals throughout the sales process.

Job Requirements

ESSENTIAL FUNCTION

• Drive aggressive sales through prospecting, qualification, and closing of profitable leads, exceeding area sales goals

• Execute action plans to expand the customer base, including targeted or key accounts, and increase market share

• Articulate and promote the BICO Drilling Tools brand, shifting conversations from price to value, showcasing our impact on customer risk, well drilling costs, and performance

• Support the sales process with planning, measurement, monitoring, and adjustments to meet financial goals

• Follow pricing policies, providing timely, accurate, and profitable pricing in accordance with the structure

• Manage and grow customer relationships, identify opportunities, and ensure high customer satisfaction and retention with strategic accounts

• Develop comprehensive prospect knowledge, including equipment needs, budgeting, decision-making, products, competition, and market characteristics

• Perform technical presentations to customers' engineers and representatives

• Participate in trade, networking, and technical events, implementing company marketing plans as needed

EXPERIENCE REQUIRED

• Bachelors degree is preferred

• Experience as an outside sales professional or customer service representative especially within oilfield services industry is preferred but not required

• Ability to approach problems/customer complaints by providing appropriate solutions and alternatives within the time limits, and to follow up to ensure resolution

• Ability to work well with all levels of management and staff

• A motor vehicle record with no more than two moving violations or at-fault accidents within the last three years

• Flexibility to work evenings and on weekends as needed, ensuring customer requirements/expectations are met on time, every time

PHYSICAL REQUIREMENTS

• Operate basic office equipment, such as a keyboard, mouse, and copier/printer/scanner

• Sit and/or stand for long periods of time, up to 8-10 hours a day

• Walk/travel to production areas while wearing appropriate Personal Protection Equipment (PPE), at minimum includes safety glasses, steel-toe footwear and a hardhat

• Ability to lift 10lbs regularly and with assistance, up to 25lbs on occasion

• Operate a motor vehicle per company Vehicle Use Requirements

• Ability to travel, 10% or more, domestically

SAFETY RESPONSIBILITIES

All employees have a responsibility to do everything they can to prevent injury to themselves, their fellow employees and others that may be affected by their actions or omissions at work. Employees are expected to become familiar and follow Company's safety policies and procedures and immediately report any incidents that may lead to injury or environmentally unsound conditions that could lead to an incident. Employees should ensure they use any equipment in accordance with the training and instruction received, inform their Team Leader or Manager of any serious or imminent danger, and ensure good housekeeping is maintained within their workspace.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the job described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign additional tasks for the employee to perform as the Company may deem appropriate.

BICO Drilling Tools, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, gender, national origin, marital status, age, veterans status, disability, sexual orientation, or any other characteristic protected by law.