Job Description
Description
Project Canary is a climate technology company offering an enterprise data platform that helps energy companies improve and report on their emissions footprint. Project Canary builds and deploys high-fidelity sensors, ingests data from various other technologies and sources, and leverages proprietary analytics and models to deliver insights that operators can act on to reduce emissions. The data-driven technology enables energy operators to stop leaks faster, reduce risk, streamline reporting, and differentiate their operations for key stakeholders.
We are seeking a skilled Senior Customer Success Managerto join our team. In this role, you will be a thought partner for our oil and gas customers, dedicated to ensuring we are providing best-in-class service and driving product adoption and renewals.
Key Responsibilities
- Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives
- Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software
- Create and execute customer success plans that align with clients' environmental and operational goals
- Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions
- Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI
- Partner with Sales team on renewal and expansion opportunities within existing accounts
- Consistently deliver customer feedback internally to help drive product improvements and new feature development
- Develop and maintain expertise in oil and gas regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management – you will be the customer’s go-to person for this information
- Document all customer interactions and action items in Salesforce
Skills, Knowledge and Expertise
- 5+ years of experience in customer success or account management, preferably in SaaS or environmental technology
- Experience managing enterprise-level client relationships and complex technical implementations
- Excellent implementation skills with ability to coordinate multiple stakeholders
- Strong data analysis, presentation skills, and ability to learn quickly
- Outstanding written and verbal communication abilities
- Experience with Salesforce and customer success tools
- Bachelor's degree in relevant field (Environmental Science, Engineering, Business, or related)
Nice to have:
- Experience in oil and gas, industrial monitoring, or environmental compliance
- Knowledge of continuous and periodic emissions monitoring systems
- Understanding of environmental regulations
Benefits
- Hybrid work environment (at least 3 days/week in Denver office)
- Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
- 401K with company match (no vesting period)
- Opportunity for equity ownership
- Student loan assistance
- 4 weeks of PTO per year
- 11 paid Company Holidays
- 12 weeks of fully paid parental leave (gender neutral) including adoptions
- Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
- Dog friendly office environment
About Project Canary
Project Canary was founded in 2019 with a vision to measure what matters – the greenhouse gases emitted from critical parts of our energy infrastructure. Our team is constantly pushing the envelope to bring more visibility to the emissions problem than ever before – enabling the energy sector to reduce its carbon footprint.
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