Inside Sales Representative | Rittal Limited

As a certified Great Place to Work®, Rittal Limited believes that every single team member plays an important role in contributing to our success. We are passionate about creating a fun, high-performance environment where everyone can thrive.

We are the Canadian subsidiary for the world’s leading system supplier for enclosures, power distribution, climate control, IT infrastructure and software and services and are present in more than 90 percent of all sectors worldwide, from government data centres to automotive production lines, manufacturing facilities, mines, greenhouses, ships; even Oxford University and Airbus!

What we offer

• Extended health care
• Disability insurance
• Employee & Family Assistance Program
• DPSP RRSP matching
• Hybrid working
• Learning and development opportunities and tuition reimbursement
• Preference for internal promotions
• Paid time off including sick days and a day off on your birthday

We are currently looking for a goal-oriented and self-motivated individual to fill the position of Inside Sales, reporting to the National Inside Sales Supervisor. The role of Inside Sales Representative works in tandem with the Outside Sales Representatives nationwide to provide excellent customer service to drive optimal sales results.

Key Responsibilities

• As this role supports the national sales team, the hours of work will align with Western Canada (Pacific Time)
• Provide customers with product information to assist them in determining appropriate products
• Recommend additional products to meet customer needs
• Respond to customer requests and questions regarding technical issues, products and account information; analyzes and rectifies customer concerns using established procedures
• Track sales activities and maintain customer database using a CRM program
• Provide quotes, prepare proposals and enter orders in a timely and efficient manner
• Follow up with customer for quotes, reports, orders, etc.
• Coordinate with other departments to provide superior customer service
• Achieve an advanced understanding of Rittal products
• Other duties as assigned by the Inside Sales Supervisor

What you bring

• Strong written and verbal communication skills (English and French), excellent interpersonal skills and an ability to work with diverse groups of people
• Passionate about sales and technology
• Strong commitment to personal excellence, self-motivated and resourceful
• Entrepreneurial attitude
• Excellent project management skills, ability to balance multiple priorities in a dynamic work environment
• A team player with a “can do” attitude and strong customer service orientation
• Capable problem solver that develops effective solutions for complex problems

Salary Range

• $53000 - $58000 / year

Our success depends on our people. We are proud to be an equal opportunity employer and celebrate the diversity of the communities where we work and live. In accordance with our Accessibility Policy, reasonable accommodations in the hiring process will be provided upon request.