Customer Service Representative - S&C

About us

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales of € 4.6 billion in the 2022 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise – always inspiring more…

Your role

• Acts as primary contact for assigned accounts. This includes receipt and confirmation of customer orders which may involve researching material availability, available price records, confirmations, shipping methods and relevant Customer Service activities.
• Ability to effectively develop a customer intimacy journey including partnership with sales and other internal teams.
• Client portal and order management as required, including invoicing activities for specific clients.
• Works closely with Supply Chain to review order status, coordinate changes, obtain accurate information throughout the production cycle.
• Provides order-related documentation to our customers such as invoices, certificates of analysis and pro-forma invoices where required. Completes relevant questionnaire input when and where required.
• Ability to interact and communicate effectively with internal and external customers in written and verbal form.
• Strong organizational skills and ability to follow through with multiple projects.
• Enters all customer complaints and ensures follow-up is provided to the customer either formally or informally as required.
• Attends, adheres, and improves training on procedures and customer profile development.
• Maintains and contributes to improving the CS KPI goals.

About you

• College degree preferred and at least 3 years in Customer Service manufacturing environment.
• Computer experience including order management, PC knowledge. Microsoft Office (Outlook, Word, Excel, Power Point and Access). SAP Knowledge preferred, not required.
• Ability to interact and communicate effectively with internal and external customers in written and verbal form.
• Strong organizational skills and ability to follow through with multiple projects.

Our offer

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.

If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Reference: NA00465