Job Description
Company Overview
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What you'll do
The mission of the Global GTM Enablement organization is to facilitate the highest quality delivery of tailored programs to the field and equip them with the right knowledge, skills and materials to perform their role at an elevated level. Reporting into the Global GTM Enablement organization, this person will provide outstanding training delivery of enablement programs to the sales, customer success, and support organizations.
This position is an individual contributor role reporting to the Sr. Director, Global Enablement Content.
Responsibility
- Train regional audiences in the field on a variety of content, including but not limited to onboarding, customer journey methodology, skills, product, process, tools, and manager enablement
- Support delivery of training across global time zones depending on program demand and trainer availability
- Present and facilitate program content in an engaging, positive and impactful way using knowledge and skills grounded in current adult learn theory and models
- Adapt facilitation style based on the audience role, tenure and capability, so that each learner has the most relevant and impactful experience
- Research and use beneficial and collaborative learning technologies (Kahoot, Jamboard, Mentimeter etc.) in order to support the effective delivery of content in a live, hybrid or remote environment, enabling retention of knowledge by the learner
- Attend the trainer orientation sessions regularly with the content development team and performance partners to understand the purpose and objectives of upcoming programs, and how best to facilitate the content so that it lands well with the intended audience
- Provide useful feedback to the content development team on the impact of certain programs and make recommendations on content improvement opportunities
- Partner closely with the Global Content, Delivery, and Learning Operations Teams in Enablement, to drive an integrated quarterly enablement plan aligned to Company OKRs
- Use and create Facilitator Guides so that other trainers can deliver the same programs and so that consistency in delivery is applied across regions
- Facilitate office hours either during or after a program to support and answer learners' questions
- Take ownership of their own development and expect to be a regular contributor to best in class training and facilitation techniques, so that the entire global training function can evolve and continue to elevate the learner experience
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- Bachelor’s degree
- 5+ years of combined experience in an enablement function, and/or sales, customer success, or support experience
- Proven experience in delivering skills and onboarding programs
- Fully fluent in English
Preferred
- Experience working with different types of people and supporting their end-to-end learning journey
- Very strong communication and facilitation skills
- Ability to present and facilitate in front of a small or large remote, hybrid, or live audience, and for all audience levels - from entry level to senior leader
- High level of emotional intelligence to adapt to a live audience and their different needs
- Inherent desire to learn and grow into a world class trainer and facilitator
- Calm under pressure and be adaptable eg. if technology or some other unforeseen situation occurs during live training
- Confidence presenting through Zoom in a remote or hybrid environment
- A qualification in adult learning theory or design
- Practical experience with learning tool technologies, such as Jamboard, Kahoot, Mentimeter etc.
Wage Transparency
Based on applicable legislation, the below details pay ranges in the following locations:
California: $93,500.00 - $143,175.00 base salary
Illinois: $87,400.00 - $120,175.00 base salary
Washington: $87,400.00 - $128,525.00 base salary
This role is also eligible for bonus, equity and
benefits.
Global benefits provide options for the following:
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at accommodations@docusign.com.
If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance.
Our global benefits
Paid time off
Take time to unwind with earned days off, plus paid company holidays based on your region.
Paid parental leave
Take up to six months off with your child after birth, adoption or foster care placement.
Full health benefits
Options for 100% employer-paid health plans from day one of employment.
Retirement plans
Select retirement and pension programs with potential for employer contributions.
Learning & development
Grow your career with coaching, online courses and education reimbursements.
Compassionate care leave
Paid time off following the loss of a loved one and other life-changing events.
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