Job Description
Summary
Accountable for account manager to key customers. Be a single point of contact for following customer accounts which have a history of regular business with Polyplex. The primary duty involves generating leads, based on internet research, market research and cold call list. An Inside Sales Representative will act as a liaison between the Customer Service department and Outside Sales department.
Polyplex has a full line of benefit offerings including a 401k. Employees are eligible for health benefits on the first of the month following the hire date. We also offer 80 hours of accrued vacation, 24 hours of emergency leave, along with 10 paid holidays.
Expectations
Customer communication, social media communication and networking, account management, sample management financial follow up and identifying new business. This position requires 30% of travel within US and Canada.
Responsibilities
Organizational knowledge
- Ability to develop technical and commercial knowledge
- Primary contact with customers on payment follow-ups
Business Development and Strategy
- Develop sales opportunities by researching and identifying potential accounts consistent with business strategy; soliciting new accounts through inbound lead follow-up, outbound cold calls and emails; building rapport with potential customers.
- Provide effective Technical information/ Application notes to prospective customers
- Learn about opportunities for product development & application development. Tracking of all hand sheet samples and trial rolls.
- As needed communication with customers
- Develop accounts by checking customer’s buying history; suggesting related and new items. Position Polyplex as the customer’s solution provider
Operational Support
- Allocation of A2 and Imported stock, as well as monitoring of Make/ Hold programs and Consignment programs
- Coordinate with Sales team on the overall sales and marketing approach for the focus regions
- Work aggressively to secure new business and product opportunities.
- Research and analyze market trends to include end use applications, requirements, pricing, usage, etc., and provide recommendations based on research and analysis to management on both the short and long-term direction of market trends
- Build strong relationships within the organization with Planning, Manufacturing, R& D and Quality Assurance to insure that the customer’s expectations are being met
- Organizing sales events (tradeshows, seminars, etc.); creating and ordering promotional materials (brochures, giveaways, merchandise, etc.)
- Create and maintain content for digital marketing (email blast, social media networks, etc.)
- Additional duties as assigned
Competencies
Technical Expertise
Advanced knowledge of Microsoft Office (Excel, Word & Outlook)
Aptitude for networking using social media platforms and research tools
Behavioral
Well spoken, able to speak clearly and concisely via verbal and written
High standard of professionalism
Self-motivated
High degree of accuracy and attention to detail
Willingness to travel 30%
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