Job Description
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Customer Success Continuous Improvement Manager
- - We care for our employees, customers and consumers, as well as our shareholders and society.
- - We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
- - We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
- - We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
- - We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.
- Improving the quality of life of millions of people suffering from hearing loss
- A challenging and motivating assignment as part of a dynamic team
- Modern mindset and processes, accommodating flexible working conditions
- Opportunities for further responsibilities and support for further training and development
- A company that values diversity and inclusion
- Sonova’s outstanding opportunities and career growth
- Hands on position responsible for successfully deploying sustainable SonovaX standard toolkit and ensuring it holds consistent with local and global standards including; Daily Management, Standard Work, Leadership Standard Work, Value Stream Mapping, Pull System, Visual Management and Process Improvements
- Working partner with the Sr. Director to support future state of Customer Success vision – identifying CI opportunities in all areas of customer interactions and transactions
- Helps to establish an organizational culture of Continuous Improvement by acting as a coach and mentor to all levels of the organization
- Through the use of Value Stream Mapping, Kaizen, or other similar technique identify processes and eliminate 8 level waste within the organization that can achieve a significant gain
- Continually challenge conventional thinking by challenging current processes and procedures in the spirit of continuous improvement
- Act as a change agent within the organization by identifying bottlenecks and constraints within the organization and helping eliminate barriers to change
- Work with Sr. Leaders, Managers and Supervisors to create a project team to realize efficiency and productivity gains
- Provide leadership and coaching to project teams to ensure success
- Ensure all proposed improvements are consistent with Regulatory, Quality, and Corporate Compliance requirements
- Work closely with Sr. Director to ensure productivity goals for yield and efficiency are achieved
- Collaborate and Support Customer Success training unit to refine current training material and create new standards and procedures
- Communicate status of process improvement progress to senior leaders of Customer Success organization
- Perform other duties as necessary or as requested by manager
- Bachelor’s Degree OR equivalent work experience required
- Lean Certification from respected organization OR equivalent experience (Lean Six Sigma black belt highly preferred)
- 7+ years of experience in Continuous Improvement with a minimum of 5 years in a leadership role and demonstrated track record of implementation success in manufacturing environment
- 8 years computer skills with background in ERP / MRP systems (preferably SAP) and Microsoft Office Suite
- Skilled influencer that can impact across all levels of organization and motivate others
- High energy and ability to work with minimal supervision
- Skilled influencer that can impact across all levels of organization and motivate others
- High energy and ability to work with minimal supervision
- Ability to manage multiple projects
- Excellent mathematical and analytical skills
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO, floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource groups
- Plan rules/offerings dependent upon group Company/location.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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