Job Description
About Glia
Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Team Infrastructure is responsible for maintaining and improving Glia's cloud-native core infrastructure, ensuring its availability, security, and performance. The team also implements and supports CI/CD, monitoring, and other tools, allowing our product teams to move fast without breaking things.
The work
Some of the Infrastructure Engineer’s responsibilities include:
- maintaining and updating Glia’s core infrastructure;
- troubleshooting and resolving infrastructure-related issues;
- improving our security posture;
- implementing and managing CI/CD pipelines;
- implementing support for telemetry;
- consulting other teams on infrastructure-related topics;
- working with third-party vendors and service providers.
Infrastructure Engineers report to the team’s Engineering Manager. The team’s work is driven by business goals, with priorities defined in collaboration with the Director of Engineering. All projects within the team’s space are planned, led, and executed by engineers. There is a compensated on-call duty with at least one-week rotation per month.
The team’s setup:
Team Infrastructure has engineers in Vancouver, Toronto and Halifax, our processes are optimized for remote collaboration. Working within any Canadian timezone is required.
For this role, we hire in:
- Canada (remote).
Our tech stack
- Infrastructure: AWS, Kubernetes (AWS EKS), Service Mesh
- Persistence: Amazon RDS (PostgreSQL)
- Cache: Amazon ElastiCache (Redis/Valkey)
- Event Streaming: Apache Kafka
- Message Broker: RabbitMQ
- Monitoring: DataDog
- CI/CD: Jenkins, Github Actions, ArgoCD
- Infrastructure as Code: Terraform
Additionally, engineering teams at Glia use:
- Backend: Elixir, Ruby, Python, Javascript
- Frontend: JavaScript and ReactJS
- Native mobile SDKs: Java and Swift
Requirements
- Experience in building and maintaining reliable and highly available systems
- Experience in working with cloud infrastructure, running containerized applications and deploying serverless
- At home with Linux/Unix tools and ecosystem
- Infrastructure-as-Code enthusiast
- Experience in coding that extends beyond scripting
- Proficiency in written and spoken English
Benefits
- Stock options and Competitive salary
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Diversity: 25 countries represented
- Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
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