Continuing Care Representative

Our growing network of dental offices servicing California means West Coast Dental is continuously looking for talented individuals to join our rapidly growing team. If you have an outgoing personally and excellent communication skills then West Coast Dental has a career path for you.

Who are we: For more than 30 years, West Coast Dental Services has served southern California with the finest dental and orthodontic care in the state. Started by a group of dedicated dental professionals who saw the need for quality, multi-specialty dental care, West Coast Dental now has 40+ offices (and counting!) We deliver the highest standard of care using the latest technologies with a team of talented general dentists and specialists.

Our Company Culture: We recognize the importance of investing in our most valuable asset that strengthens the very foundation of West Coast Dental, our employees. In line with this objective, we understand that providing excellent service to our employees facilitates professional and personal growth that will enable them to live our company principle - To Welcome, Communicate and Deliver unparalleled customer service to all.

Responsibilities

• Inbound/Outbound Customer Service and Sales Representative
• scheduled same day/next day appointments.
• Seek to understand reason for call and respond appropriately (Wants a cleaning, in pain, wants Ortho, needs crown or root canal etc.)
• Ask probing questions to see who else we can schedule today for an appointment and offer free Ortho consults
• Ensure your scheduled customers show up to the appointments by obtaining permission to email and text them the appointment details.
Make outbound calls to reschedule missed appointments, six
• -month Re Calls, Treatment contracted but not scheduled
• Convert non-voice scheduling requests into scheduled appoints for person and family members
• Promote patient care and friendly behaviors to all callers

Qualifications:

• Call Center Service/Sales experience preferred
• Fluency in English and Spanish required
• Customer focus/results driven
• Focus on continuous improvement and adapt to an ever-changing environment
• Possess the internal drive and passion to help make a difference in the everyday lives of individuals
• Excellent interpersonal and communication skills
• Strong attention to detail and dependable to follow through with commitments
• Passion to serve – Driven to Succeed

West Coast Dental offers:

• Sick Pay
• Holiday Pay
• Vacation Pay
• Medical
• Vision insurance
• Comprehensive dental benefit
• Voluntary supplemental insurance for life, disability, critical illness, cancer, gap and accident
• Continuing education
• Advancement opportunities
• 401 (k) plan
• Referral bonus incentive programs
• Flexible Spending Accounts (Health Care & Dependent Care)

We are proud to be an EEO employer!