Job Description

Tamco Group is a USA-based manufacturer of electrical and lighting products, including lighting fixtures and controls, lamps, electrical installation products and accessories, motor control and automation, and more. Tamco is the in-house manufacturer for City Electric Supply.

TAMCO's Inside Sales Representatives play a vital role in several aspects of the company's success, including developing new leads, communicating with customers, and ensuring a smooth sales process. In addition to customer service, training, and continuing education, you will also coordinate with factories, commercial operations, production, and warehouses to identify opportunities for upselling and creating new quotes in all factories.

To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener.

Responsibilities:

Remain knowledgeable and up-to-date on the production types, processes, and standards necessary for you and your team members to complete their daily duties.
Meet regularly with the Sales Directory/Customer Service Manager, Inside Sales Lead, and Product Managers to ensure the latest pricing and promotions are being supported.
Monitor individual and department sales goals for upselling and cold calling. Report on a monthly basis to ensure appropriate numbers of calls are being made.
Measure and report on the achievements of goals and potential for brand upselling as needed.
Analyze incoming orders for technical appropriateness and proper processing according to branch requirements.
Consult with the inside sales team lead to initiate improvements to the inside sales program.
Assist in the development of monthly collaborative monitoring schedules for providing quality knowledge and service to customers.
Enhance team morale by providing feedback in team meetings.
Liaison with the Outside Sales managers and other functional areas to develop team interdependence within TAMCO.
Ensure branch training success by attending customer service, production, and product meetings as needed.
Any other job duties as assigned for the success of this position.
Motivate and drive outbound relationships with customers to achieve increasing productivity.
Manage individual development projects for marketing and promotions with regional objectives.
Maintain professional and courteous communications.
Participate in the creation of growth objectives and continuing education.
Collaborate with TAMCO sales reps at sales tour presentations.

Requirements:

Previous experience in an outbound call center or related sales
Proficiency in Microsoft Office and CRM such as Salesforce
Excellent communication skills, both written and verbal
Exceptional organizational skills with the ability to multitask
Strong listening and sales skills
Strong in Customer Service
Ability to achieve targets

Indicators for Success:

Growth and consistency in setting goals
Improved reporting and on-time delivery
Achieving benchmarks consistently
A high level of customer satisfaction is consistently reflected in customer, supervisor, and peer feedback

EEO Statement

TAMCO provides equal employment opportunities (EEO) to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or other protected class status. In addition to the federal law requirements, TAMCO complies with applicable state and local laws governing nondiscrimination in employment. TAMCO also makes reasonable accommodations to qualified individuals with disabilities, in accordance with the ADA. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits: