Job Description

Position Overview:

Now Hiring: Inside Sales Representative

Schedule: Monday- Friday 8:00 am to 5:00 pm

Location: Sugar Hill, GA

What is in it for you:

Benefits: Medical, Vision, Dental Insurance, 401k, PTO, Paid Holidays
Compensation: $45,000 to $50,000

Summary:

Delaney Hardware is currently looking for Inside Sales Representative to work in our Sugar Hill, GA office. If you are looking to join a great team, have a background in the hardware industry, are outgoing and have outstanding customer service skills, a detail oriented, extremely organized, able to work independently, and a self-starter who enjoys working in a fast-paced high-volume environment - Apply Today!

What you will be doing:

Consistently perform market research to identify new opportunities, decision makers, & other relevant information to begin sales process for potential customer accounts; and communicate those leads with appropriate team members
Utilize your sales skills to recover underperforming accounts and to increase profitability by soliciting and servicing to generate revenue.
Cold-call prospects that are generated by external sources of lead and ensure follow-up by passing leads to OSR with calls-to-action, dates, complete profile information, etc.
Heavy focus on managing customer quotes daily in assigned territory and/or purchase orders from order entry through expected delivery and handle concerns as they arise.
Serve as a secondary agent to the Sales queue and adhere to queue procedures
Develop business opportunities by engaging customers or potential customers through an OB sales call approach; maintain an average of 40 or more OB sales calls per day, using a series of scripted call guidelines on every call
Must maintain departmental KPI standards individually as well as team targets
Develop and maintain partnerships with distributors to increase sales pipeline and enhance company and brand loyalty
Daily batch review, backorders and quotes to address and/or escalate action on delinquent or potentially delinquent orders, including timely communication with customers
Maximize sales opportunities by identifying and understanding customer needs, checking customer buying history, promoting new products, and educating customers on product solutions
Develop daily/weekly call and/or email schedule to ensure efficient and comprehensive coverage of assigned accounts and/or prospects and report on progress at specified intervals
Able to cross reference competitor product brands
Maintain and expand CRM database within assigned territory keeping up-to-date records of client interactions, sales activities, pipeline management, ensuring efficient and organized account management
Track activity using NetSuite. Learning to use the system successfully
Execute and manage customer onboarding experience and report on effectiveness
Make sales calls, deliver, and assist with sales/product demonstrations, and participate in customer training events as required
Work with and support OSR & Sales Operations to reach Sales target goals by deadlines
Support marketing efforts by promoting and/or participating in email campaigns, promotions, and other sales/marketing events as needed or required
Manage inbound leads with a sense of urgency, appropriately qualifying and converting
Communicate and collaborate across departments to fulfill strategic sales objectives
Attend and participate in periodic sales training as needed or required
Perform other duties and customer service tasks as needed or required