Account Executive - Modern Title

Reports to: Agency Manager
Status: Regular, Full-Time
Pay Grade: Commission based off of Sales
Title Grade: Senior
Department: Title
FLSA Status: Exempt

SUMMARY & PURPOSE OF POSITION:
The Account Executive serves as a key liaison between the company and its clients, which include real estate agents, loan officers, and attorneys. This role primarily focuses on generating new business opportunities, nurturing existing relationships, and ensuring superior customer service in all title-related matters. The Account Manager will be responsible for driving the growth of Modern Title Group’s client base, coordinating processes, and resolving issues promptly to ensure smooth transactions. The ideal person will be highly motivated, extremely personable, and enthusiastic about service, with a “team first ”mentality. We seek people who enjoy problem solving, conflict resolution, and the ability to adapt to new demands and challenges. Unmatched communication skills – both oral and written – and thoroughness in follow-up are absolutely
critical.

PRIMARY POSITION-SPECIFIC RESPONSIBILITIES:

• Business Development: Proactively identify and cultivate new business opportunities with real estate agents,

loan officers, and attorneys. Build and maintain strong, long-lasting client relationships to drive title business
growth;

• Client Service: Serve as the primary point of contact for clients, addressing inquiries and resolving issues related

to title services. Ensure that clients receive timely, accurate, and comprehensive responses to their needs;

• Client Retention & Satisfaction: Regularly engage with existing clients to ensure satisfaction, resolve concerns,

and keep them informed of new services, policies, and product offerings;

• Training & Support: Conduct training sessions, webinars, and one-on-one meetings to educate clients about

Modern Title Group’s services, products, and systems. Provide ongoing support for any client needs or concerns,
helping to streamline the title process for clients;

• Market Analysis: Monitor market trends and the competitive landscape to identify opportunities for new

business. Work closely with internal teams to adjust strategies and maximize performance;

• Process Management: Collaborate with internal teams to ensure smooth and efficient title processes from start

to finish. Address any operational challenges, ensuring timely and accurate processing of title orders;

• Collaboration & Communication: Maintain a strong line of communication with internal stakeholders, including

processing, escrow closing, and disbursing teams, to ensure high-quality service and fast turnaround times;

• Issue Resolution & Escalation: Act as the main point of contact for resolving any issues or challenges related to

title services. Serve as an escalation point for more complex problems, ensuring timely and effective resolutions.

ESSENTIAL SKILLS, EXPERIENCE AND EDUCATION:

• High School Diploma or equivalent required;
• At least 1-3 years of experience in sales, business development, or client management, preferably within real

estate or title services;

• Strong interpersonal and communication skills, both written and verbal;
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment;
• Proficiency in Microsoft Office Suite; experience with CRM systems or title software;
• A Bachelor’s Degree from an accredited college or university;
• Knowledge of title industry practices, regulations, and software platforms is a plus;
• Experience conducting client training or presentations;
• Ability to work independently and as part of a collaborative team.

The position is primarily office-based, with some travel required for client meetings, property closings, and industry
events. The role may require flexibility in hours, including evenings or weekends, to accommodate client needs
and urgent transactions.