Job Description

\uD83D\uDC4B You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue.

Who are we?

Klue is a VC backed, capital-efficient high growth SaaS company. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day.

We’re one of Canada’s Most Admired Corporate Cultures by Waterstone HC, a Deloitte Technology Fast 50 & Fast 500 winner, and recipient of both the Startup of the Year and Tech Culture of the Year awards at the Technology Impact Awards.

We’re growing and currently looking to add a Customer Success Intern to our team.

The Customer Success Intern will support the Customer Success team in maximizing customer value and minimizing churn by aiding in the adoption and application of Klue’s platform. You will contribute to the defense and growth of Klue’s customer base through expansion efforts and by assisting in the management of the customer experience and business outcomes. This role provides the opportunity to learn the intricacies of a competitive enablement program and to develop skills necessary to become a trusted advisor to customers across various use cases and personas.

Klue is a collaborative company where we believe in the value that can be unlocked by sharing data insights across departments and clients - you'll be getting a full picture of how a SaaS company on a rocketship trajectory operates. You’ll have many opportunities to listen in on strategic conversations and will be encouraged to ask questions along the way. As the company grows, we will have many roles to fill within the CS department and would hope the right candidate would consider returning one day.

This is you:

A passion for customer success and a desire to help customers shine in their competitive markets.
Strong interpersonal skills with an ability to build relationships and trust with internal and external stakeholders.
An interest in high-touch customer engagements and the tenacity to drive customer success.
Eagerness to learn about change management and software adoption tactics and strategies.
Basic understanding of SaaS metrics and a data-driven approach to decision-making.
Excellent communication, organizational, and analytical skills.

What you'll be doing

Support the Customer Success Managers in the creation and execution of Joint Success Plans to ensure high platform adoption and content quality.
Help identify opportunities for increased platform usage within the existing customer base.
Contribute to the management of complex customer environments
Participate in customer engagements and support the building of trust with key stakeholders in complex organizations.
Aid in the measurement of leading indicators of success, including platform adoption, content quality, customer advocacy, and expansion pipeline.
Help track lagging indicators of success such as gross and net revenue retention, logo retention, and customer ROI.

How We Work at Klue:

Our main Canadian hubs are in Vancouver and Toronto, and most of our team is located in EST and PST. Ideally, this role would be located in Vancouver. Your team will be in office at least 2 days per week, if you are within a reasonable commuting distance of the office, we’ll see you there!

We gather compensation benchmarking data across the BC & Canadian Tech Industry and use that data to build a range for our current team and future talent. Your exact salary is determined by experience level, skill, capabilities, and internal pay parity.

If you feel like this role is a great fit and have questions about comp, get in touch and we’re happy to discuss further. There is always an ongoing conversation around compensation.

Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.

We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.

All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:

\uD83C\uDF08 Pay Up For Progress & 50 - 30 Challenge & Klue Blog

✅✅ Win-Loss Acquisition (2023)

\uD83C\uDD70️ Series A (2020)

\uD83D\uDC05 Series B (2021)

\uD83C\uDFC6 Culture, culture, culture!

\uD83C\uDFA7 Winning as Women & Competitive Enablement Show

\uD83D\uDD0D Glassdoor

\uD83D\uDC1D About Us

\uD83D\uDC25 Twitter

\uD83D\uDCF8 Instagram