Job Description

Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world’s largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing!

Our work culture:

Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world.

Through the many changes over the past 75 years, one thing has remained a constant – the core values of Jergens. A dedication to:

· Honesty

· Hard work

· Excellence in all we do

· A commitment to family

These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees.

About Jergens, Inc.

Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.” To learn more about Jergens, Inc., visit us at www.jergensinc.com

Be sure to check out our video to see what it's like to work at Jergens: https://youtu.be/UVkHTp6OH54

Benefits of Working at Jergens, Inc.

Jergens offers employees

· Competitive compensation

· Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability)

· Tuition reimbursement

· Fun staff events and activities

· 401k plan with profit sharing

· Paid vacation time starting at 13 days

· 11 paid holidays

Reporting to: National Sales Manager

Responsibilities

Has a basic understanding of our company’s policies, procedures, products and services and capabilities to serve our customers. Seeks assistance, as necessary with unfamiliar situations.
Develops and maintains effective working relationships with assigned customers while gaining an understanding of their businesses, organization, and needs. Establishes a phone protocol to effectively communicate and follow up with customers.
Effectively uses live chats through the company’s/division’s website, while maintaining professionalism and useful sales techniques to ensure an understand of customer needs.
Utilizes and navigates the ERP system seamlessly to ensure efficiency, consistency, and to provide high customer satisfaction.
Partners with outside sales staff to identify and pursue new business opportunities with existing or potential new customers. Manages leads through tracking and follow up.
Communicates effectively with the customer. Provides complete information to the appropriate internal company resources to be able to effectively serve them.
Develops effective relationships with appropriate internal company resources to be able to serve as a liaison in effectively serving our existing customers and pursuing new business opportunities.
Responds to customer’s requests for quotes by entering the necessary information into the quoting system and responding in a timely manner.
Communicates with customers to enter incoming orders into the system with complete and accurate information regarding quantity, specifications, and desired delivery dates.
Works closely with the credit department to verify the customer’s credit status and to resolve any credit issues.
Tracks orders, communicates with internal company resources and the customer regarding the status of orders and the need for any changes, and effectively serves as a liaison to develop solutions to any order processing issues. Seeks assistance, as necessary, to resolve more complex issues in an effective manner.
Processes customer returns according to established policies and procedures.
Keeps the supervisor aware in a timely manner of any issues needing the supervisor’s involvement as well as any changes in customer or industry trends that are observed through the regular interaction with customers.
Maintains timely and accurate records and reports, as required.

Requirements

· High school education is required. At least some college education in a related field is preferred.

· Through related experience has demonstrated the skills and ability to be an effective inside sales representative with the company.

· Has a strong customer orientation with excellent communications and interpersonal skills to be able to interact effectively with customers and internal company resources.

· Has experience with an ERP system.

· Has the skills and ability to identify and pursue new business opportunities with existing or new customers.

· Has excellent computer skills and is proficient with all related company systems and programs.

· Has strong analytical and problem-solving abilities.

· Effective time management skills in prioritizing and addressing multiple and at times conflicting demands.

· High energy with a sense of urgency in responding to customer needs.

· High level of personal and professional integrity.

· Is committed to the company’s values.

Attention to detail in maintaining required records and reports.

Job Type: Full-time

Benefits: