Technical Inside Sales Representative

Company Overview:
Duncan Co. is a trusted leader in the industrial flow control sector, specializing in cutting-edge valve and actuator solutions tailored to a broad spectrum of industries. We are looking for a highly motivated and technically skilled Inside Sales Representative to join our team, focusing on the quoting and sale of valves, actuators, and related products.

Job Overview:
The Technical Inside Sales Representative will be responsible for providing expert technical guidance to customers, preparing quotes, and driving sales of valves and actuators. You will collaborate with clients to identify their needs and deliver effective product solutions, ensuring customer satisfaction and long-term relationships.

Key Responsibilities:

• Sales and Quoting: Provide detailed and accurate product quotes for valves, actuators, and associated products.
• Customer Interaction: Serve as the primary point of contact for customers, addressing technical questions and guiding them to appropriate solutions.
• Technical Expertise: Apply in-depth technical knowledge of valves and actuators to recommend products that meet customer specifications and requirements.
• Order Coordination: Work closely with the order processing team to ensure seamless transitions from quote to order fulfillment.
• Documentation: Maintain records of customer interactions, quotes, and sales transactions within the CRM system.
• Problem-Solving: Troubleshoot customer issues related to product selection and application.
• Collaboration: Partner with the engineering and logistics teams to ensure accurate product specifications and timely delivery.

Qualifications:

• Experience: Minimum of 3 years in inside sales or technical support in an industrial setting, preferably with valves and actuators.
• Education: Associate degree in engineering or a related field preferred; relevant technical training will be considered.
• Skills:
• • Strong communication and interpersonal skills.
  • Proficiency in CRM software and quoting tools.
  • Ability to read and understand technical specifications.
  • Strong problem-solving abilities and attention to detail.
• Technical Knowledge: Comprehensive understanding of valves, actuators, and flow control solutions.

Preferred Attributes:

• Customer-Centric: Dedication to providing exceptional service and technical support.
• Driven: Self-motivated with the ability to meet sales targets and deadlines.
• Team-Oriented: A collaborative mindset to work seamlessly with colleagues across departments.

Why Join Us?

• Work with a knowledgeable and supportive team in the industrial flow control industry.
• Opportunities for career advancement and professional development.
• Competitive salary and benefits package.
• Engage in meaningful work that drives customer success and innovation.