Job Description

Overview:

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

Responsibilities:

Job Summary:

Under the direction of the Director of IT, the incumbent is responsible to install, maintain and operate all IP and analog audio/visual equipment.

Essential Job Functions:

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Install, troubleshoot and optimize IP AV devices including: Hardware and Software issues.
Troubleshoot network connectivity issues and install/re-install cable as necessary.
Provide basic network administration support including VLan creation.
Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise.
Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues.
Collaborate with the Business Analyst, System and Network administrators to ensure efficient operation of the company’s AV environment.
Assist in ensuring that customer requests via the ticketing system are managed to closure.
Troubleshoots malfunctions and/or audio & video shorts when necessary Perform other duties as assigned.
Maintains all plasma, LCD, and LED monitors on the property.
Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed
Maintain a clean and organized work area as directed.
Perform administrative tasks as may be required by local and corporate policy.
Manage replacement spares through RMA programs to insure maximum hardware availability and minimum down time related to maintenance issues.
Perform a variety of tasks as required by sister properties.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Perform other duties as assigned

Qualifications:

Qualifications:

High School Diploma or equivalent required. Associate’s Degree in a computer-related discipline is preferred.
Minimum of two (2) years’ experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered.
Must possess or acquire A+ certification in the first 12 months of employment.
Experience with Amino, digital encoders, Direct TV, digital audio equipment is a plus.
Technical knowledge of XP/2003/Windows7/ 2008 required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required.
Preferred minimum of two (2) years’ experience working with and troubleshooting AV related equipment (projectors, sound, TV’s, lighting controls, exc.).
Experience installing, configuring and troubleshooting network AV devices.
Experience installing wall mounted TV’s in a production environment.
Experience working with the basics of Cisco switches; the ability to configure a VLAN.
Well-developed written and verbal communication skills along with strong time management and interpersonal skills required.
Must possess a positive demeanor and work well in a team environment.
Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up.
Must have strong analytical and problem-solving abilities.
Willingness to work in stressful situations in front of multiple demanding customers.
Neat appearance and professional conduct are required.

Work Environment:

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: