Job Description

Head of Training - Job Description

Company Overview

Convirza combines call analytics with individualized training to boost the performance of sales and customer service professionals. Since 2001, our mission is to equip our client’s employees with the skills they need to turn callers into customers and customers into loyal brand advocates. We leverage state-of-the-art machine learning and AI software to record, analyze and score your phone skills and curate in-person and online training programs for our clients www.convirza.com.

Job Overview

Convirza is hiring a Head of Training to drive business growth and conduct client training and coaching. This position will report directly to the CEO and will work remotely in N.America. The Head of Sales and Training will encompass a wide variety of sales, business development, training, and client success responsibilities. He or she will play a critical and active role in day-to-day operations and will spearhead strategic planning to achieve the company’s sales goals.

Responsibilities

Establish, develop, and maintain positive business and customer relationships.
Develop sales pitches to sell products and services
Conduct sales and customer service training to assigned client accounts
Become a subject matter expert in conversation analysis/analytics
Establish and track key metrics to drive the success of the organization
Manage key relationships with industry associations and partners
Share industry knowledge and techniques, practices, and tools for lead gen and client relationship building
Monitoring and analyzing the usage of sales enablement content and courseware
Collect and interpret data regarding training processes and sales representative performance.
Identify appropriate conferences, meetings and associations that align with the company's interest to further the market presence

Qualifications