Account Executive

Job Summary:
We are looking for a dynamic, high performing Account Executive to create long-term, trusting relationships with our customers. The Account Executive's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The ideal candidate has a history of bringing on new business and hitting sales quotas and loves the challenges that come with outbound prospecting in a competitive market.
Primary responsibilities:

• Serve as the lead point of contact for all customer account matters.
• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with key accounts, administrators and other senior living and healthcare professionals
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Prepare for data and paperwork for Quality Assurance meetings at facilities
• Attend and present at QA meetings at facilities

Requirements:

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key accounts at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Previous experience in LTC or SNF environments a plus
• Effective time management and organizational skills
• Excellent interpersonal skills

Competencies:

• Strong Communication and Customer Service Skills
• Peer Relationships
• Customer Focus
• Integrity and Trust
• Functional/Technical Skills
• Priority Setting
• Previous experience in LTC or SNF environments a plus
• Effective time management and organizational skills
• Excellent interpersonal skills

Competencies:

• Strong Communication and Customer Service Skills
• Peer Relationships
• Customer Focus
• Integrity and Trust
• Functional/Technical Skills
• Priority Setting

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