Job Description
WORK FROM HOME! Customer Account Representatives needed…Bluegreen Vacations is offering full-time AND part-time opportunities to work from home in Central Indiana and Central Florida.
Submit your resume and apply today to be considered for this opportunity starting June 3!
Share Happiness: Just as every person needs a purpose, a place to belong, a reason to exist and something to believe in, so too must companies know the why behind what they do. At Bluegreen Vacations, we believe in the power of vacation. We believe vacations make people happier by sharing time together, smiles and memories. Our purpose is to share happiness.
CUSTOMER ACCOUNT REPRESENTATIVE
(ADVANCED LEVEL CUSTOMER SERVICE)
TAKE A LOOK AT OUR GREAT FULL-TIME BENEFITS!
- Guaranteed hourly base pay with additional incentives for performance
- average earning capability is $19 per hour
- Company benefits (including select benefits for part-time positions)
- Fun, team-oriented environment
- Inbound call center; no telemarketing
- Diverse career advancement opportunities
- Skill development and network-building opportunities
- Comprehensive virtual training program
- Vacation discounts
- With fewer hours committed to work, part-time may lower stress levels
- Perfect for individuals transitioning into retirement or back into full-time work
- A great way to supplement income from other sources or jobs
- Provides flexibility to work from home, saving time and money on commuting
- Learn new skills, explore different industry, and diversify experience
- Allows for a more gradual shift in career pace
- Offers more flexible schedules, allowing individuals to balance work with personal commitments, family responsibilities, and other interests
- Leaves room to pursue further education, personal projects, hobbies, or starting own business
Customer Account Representatives receive inbound calls from customers who require assistance with complex account inquiries and/or are looking for alternatives that cannot be easily found online. Combining your own natural confidence with our training on the specifics, and applying the empowerment granted with your role, you’ll be delivering exceptional customer service…from your home office.
The opportunities within this role include personalization of the customer’s journey from start to finish of each conversation, reservation assistance and assurance of accurate vacation details, and overall customer satisfaction.
Are you willing to pursue the goal of continual improvement and are you adaptable in a changing environment? Do you anticipate customer needs and exceed customer expectations?
- If you answered “Yes” to the questions above, we’d love to hear from you!
MORE ABOUT BLUEGREEN VACATIONS CORPORATION…
At Bluegreen Vacations, we know where our true value lies. It’s not only in our 70+ resorts spread across the U.S. and Caribbean, or even our 220,000+ owners and their guests. It is our associates–the people who work here and create remarkable vacation experiences for our owners and guests–who we value most. They are the ones that make it happen every day, at our resorts, administrative offices, and sales, marketing, and support locations. It’s why we value our associates and do everything we can to support their success and growth.
Our collective success is reflected in the recognitions we’ve earned as one of Achievers “50 Most Engaged Workplaces in the U.S.” and one of Sun Sentinel’s 2019 “Top Workplaces in South Florida.”
2023 ICMI Global Contact Center Awards Runner-up for Medium sized contact center.
Awarded Best in Class Remote Contact Center at the 2021 CCW Excellence Awards.
Ranked #65 on the Forbes list of America’s 500 Best Midsize Employers in February 2022
THIS REMOTE POSITION REQUIRES THE FOLLOWING…
- Ability to work from home with focus space and limited distractions
- Must have reliable high-speed Internet service
- Must live within the states of Indiana or Florida, and less than 100 miles from Indianapolis zip codes 46268 or 32819
- Outstanding communication skills
- Ability to navigate multiple systems including MS Office, Internet, and internal programs
- Bachelor’s degree (preferred); high school diploma or G.E.D. equivalent (required)
All schedules include evenings and Saturdays (Sundays off)
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW
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