Job Description
As a Membership Director at Sollis Health, your primary responsibilities will be growing our membership base and spearheading initiatives that promote membership retention in Los Angeles and San Francisco. We are looking for a passionate individual who resonates with our vision of building a concierge healthcare company that is forward-thinking and patient-focused. We're looking for a creative, yet critical thinker who is excited to strategize inventive ways to recruit new Sollis members. Your strong communication and interpersonal skills enable you to truly listen to members, form a genuine connection, and cultivate relationships that ensure high retention rates that meet our ambitious goals.
Responsibilities:
- Assist Sollis' leadership team in developing and overseeing programs that streamline the sales funnel and build effective strategies to increase revenue
- Implement and manage efficient sales forecasting, planning, and budgeting processes
- Establish high levels of quality, accuracy, and processes in planning, forecasting, retention, and revenue generation
- Respond to, qualify, and track inbound leads and requests in collaboration with the Membership Associate(s)
- Implement strategies to reach targeted goals and objectives
- Optimize the performance of membership sales and retention, analyzing the funnel process to identify areas of improvement and best practices
- Work cross-functionally with the Marketing, Clinical, Operations, and Medical teams to achieve performance objectives and strategic goals, holding both internal employees and external partners accountable to performance expectations
- Work closely with senior leadership to define the optimal performance measurements and programs to ensure membership growth and retention
- Maintain strong relationships with Sollis members and prospective members and advocate for their well-being to ensure they receive the best possible care
- Perform related duties as requested
Experience We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:
- Associates degree required. Bachelor's degree preferred
- Minimum of 5 years experience in sales or operations, preferably in the luxury/hospitality sectors
- Advanced comprehension of sales-operations fundamentals
- Proficiency with Salesforce and subsequent reporting
- Flexibility to work outside of standard working hours, as needed
Skills: To be successful in this role, candidates will demonstrate the following:
- Comfort in following up on leads and cold-calling prospective members
- Sense of urgency and passion for success
- Excellent leadership and interpersonal skills
- Outstanding verbal and written communication skills
- Ability to think and work independently, effectively, and efficiently
- Creative thinker who can generate novel ways to access contacts and generate leads when traditional strategies aren't working
- High proficiency with Salesforce, data visualization, and tracking of individual (and team) progress towards goals
- Ability to work across the entire sales team with general understanding of sales and marketing statistics, KPIs, and benchmarks.
- A desire to truly understand the customer to help inform thoughtful brand initiatives
Comp & Benefits:
Range: $100,000-$115,000+ 2% commission + Equity
This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in San Francisco. Sollis Health is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.
Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:
- Competitive salary aligned with your experience
- Excellent benefits, including healthcare, dental, vision
- 401K with matching 3%
- Unlimited PTO + 12 observed holidays
- Free Sollis Health membership for you and your family
- Employee stock options
- Annual continuing education allocations
- Dedicated, motivated team and chance to be part of a highly ambitious medical startup
- Modern, elegant, and high-end work environment
- Flexible schedule
About Sollis Health
Sollis Health is a 24/7 members-only medical concierge service delivering expert, on-demand, emergency medicine treatment in a serene and private environment. Designed to handle emergencies, everyday care, and everything in between, we provide expert care in our state-of-the-art centers, virtually via a telehealth visit, and in the comfort of our member's homes. The Sollis experience also includes our house call program, patient coordination and advocacy provided by our care navigation team and more. We service New York, the Hamptons, Los Angeles, South Florida, and San Francisco and provide around-the-clock telemedicine worldwide.
Sollis Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Consistent with our policies, we do not discriminate on the basis of any protected group status protected by law, including, but not limited to, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
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