Patient Acct Rep I - Registration Support

Join our Team
We are looking for a compassionate, caring and dedicated Patient Account Representative to join our team and help us continue our tradition of excellence.

Benefits
We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. Our extensive benefits package includes standard and advantage options. In addition to that we offer:

• Level 4 children’s enrichment centers
• Tuition reimbursement
• Career advancement opportunities
• Payactive - Work Today, Get Paid Tomorrow

As a Patient Account Representative, you will play a critical role in continuing the healing mission of Deaconess.

Job Overview
Collects information via phone, in person (bedside or registration bay) or from the website to accurately register patients. Verifies eligibility and discusses ABN notices when appropriate. Collects, secures and posts payments from patients. Disperses change and accepts deposits from other locations or retail points. Greets patients, provides routing assistance (arranging transport or escorting patients) to point of service. Provides wayfinding and guided tours of the facility. Acts a resource to all areas of the facility. Delivers amenities, VIP gifts, bereavement gifts and thank you cards. Provides security assistance to vehicles. Assists travelers with transportation arrangements. Works with ADON, doctors and nursing staff for proper bed placement and admission orders. Provides cross coverage for all areas of the Access Department including post admit. Accurately review and resolve billing claim edit, follow-up workqueues, and patient workqueues that are assigned related to registration errors. COVID screening and COVID related registration.

Education and Experience
Completion of High School or GED required. Knowledge of health care revenue cycle preferred. Understanding of insurance is a plus.

Location: Healthcare Resource Solutions · Patient Financial Services
Schedule: Full Time - 80, Day