Controls Business Analyst

Working at Chase means making a real difference every day for your customers, your community and
yourself. How? By putting others first, doing what’s right and creating solutions that make lives better.
Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a
leading provider of diverse financial services worldwide, is actively seeking service-center team
members to create lifelong engaged relationships with our customers by delivering superior service and
quality with every customer interaction.

As a Control Business Analyst within Consumer and Community Banking(CCB), you will provides operational and business support services for customers across CCB. This includes print distribution for statements, letters, and checks; production of all Credit and Debit cards; CCB Card statement and letter strategy; and Document Management.

Job Responsibilities:

• Support the overall risk and control strategy for the Document & Plastics Fulfillment, working with the manager and operations to govern all associated processes and activities to achieve at least a Satisfactory Audit, but objective is a Strong.
• Ensure Document & Plastics Fulfillment is prepared for audit by proactively managing operational processes with focus on controls & risk mitigation
• Participate in audit readiness activities as required including document preparation, evidence collection
• Take an active role in the Exam Ready program including attending all forums, assessment evaluations, and issue mitigation strategies.
• Respectfully challenge and influence control related decisions including risk applicability and issue mitigation.
• Continuous evaluation of policies, procedures, and best practices; effectively lead change where necessary.
• Assist with action plans, when applicable, ensuring effective and timely completion of milestones, suitable evidence, sustainability of process.
• Prepare, facilitate, and present in monthly business reviews and stakeholder meetings as needed.
• Develop, review, and/or change processes and procedures where applicable.
• Proactively identify and engage in change management and operational readiness activities.
• Respectfully challenge and influence control related decisions including risk applicability and issue mitigation.

Required qualifications, capabilities and skills:

• Bachelor’s Degree and/or 7+ years financial services experience in an operations and/or technology environment
• Experience with operational risk analysis, action plans, issue management, end-to-end process reviews, process flow mapping, change management, and impact assessments to identify process and control gaps
• Excellent relationship management skills with peers, partners, stakeholders, and senior management; ability to lead and influence
• Adept at managing projects with multiple dependencies and associated milestones
• Critical thinker adept at problem solving and risk mitigation
• Analytical with strong problem solving, logical thinking, and root cause analysis skills
• Solid organizational skills with the ability to effectively manage multiple and changing priorities
• Strong sense of accountability and ownership; self-motivated; effective under pressure
• Proficient in MS Office suite including SharePoint

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans