Associate Customer Success Manager

#Description#

Employ Inc. provides people-first recruiting solutions that empower companies to overcome their greatest hiring challenges. Serving SMBs to global enterprises, Employ focuses on the unique recruiting needs of each organization — from simple hiring to sophisticated talent acquisition.

Employ is the only organization to offer companies choice in their hiring solutions, providing a curated set of recruiting technologies and services. By prioritizing people ahead of products, Employ helps companies grow, scale, and thrive through personalized choice, collective intelligence, and lasting relationships. Together, Employ and its brands (JazzHR, Lever, Jobvite and NXTThing RPO) serve more than 21,000 customers across multiple industries. For more information, visit www.employinc.com.

As an Associate Customer Success Manager, you'll assist customers with product inquiries, provide best practices, and ensure they have an excellent experience with Employ. No prior experience is required—just bring your enthusiasm, strong communication skills, and eagerness to learn!

What you will be doing:

• Respond promptly to customer inquiries via email or ticket, providing friendly and helpful guidance.
• Assist customers in navigating our products, referring more complex issues to the appropriate teams. Guide new customers through onboarding, helping them access training and resources for a smooth start.
• Build relationships with customers, listening to their needs, addressing concerns, and fostering loyalty. Continuously learn about our products, stay updated on new features, and host live sessions to educate customers and support their success.
• Gather customer feedback and sharing insights with the team to improve products and services.
  Assist in identifying opportunities to increase retention and strengthen overall customer health.

What You'll Bring:

• Enthusiasm to learn and grow in a customer-centric role.
• Friendly, approachable, and able to build rapport easily.
• Adaptable to changing priorities and able to multitask effectively.
• A strong sense of ownership to ensure tasks are completed and customers are satisfied.
• A digital-first mindset, eager to share ideas for scaling digital customer experiences.
• Excellent verbal and written communication skills.
• A passion for delivering exceptional service.
• Ability to learn quickly and adapt to new technologies.
• A team player with a positive attitude and collaborative spirit.

Employ is an Equal Opportunity employer.
Employ is an EVerify employer.