Job Description

Overall Purpose of the Job

Provides sales and administrative support for the MedAire Sales Department. Provides high level customer service to Visitors and Callers to corporate headquarters. Supports other departments administratively as needed.

Key Responsibilities

Sales Operations

Responsible for effective functioning of the key processes of the Sales Department
A primary point of contact for Salesforce automation operation and training
Prepare daily/weekly/monthly reports for both clients, the sales department and management team
Create reports to support new business and up-sell sales campaigns/opportunities
Responsible for completing a thorough onboarding process for all new and renewing clients
Coordinate Accounts Receivables management with Sales and Finance Teams
Assist/manage the training/education billing-invoicing functions
Perform document management functions in compliance with ISO process
Monitor and revise processes, policies, procedures & work instructions as needed
Assist in updating the Sales Business Continuity Plan

Sales Administration

Prepare and maintain various records, documents, files and reports for the Sales Department
Facilitate contract routing
Assist in the preparation and shipping of client membership kits
Assist with event coordination and special events related to sales/marketing functions
Maintain all client information which may be encountered either directly or indirectly while in the performance of the job in strict confidence in accordance with HIPAA and/or any other pertinent confidentiality regulations.

Reception/Administrative

Answer incoming calls to switchboard and directs calls appropriately.
Greets visitors to MedAire corporate headquarters.
Other duties as assigned

Required Skills and Knowledge

Ability to read and write effectively for both internal and external communications
Excellent interpersonal and communication skills
Strong customer focus with a desire to serve internal and external customers
Excellent organizational and time management skills
Able to successfully manage numerous projects simultaneously
Understanding of process improvement with the ability to implement change
Ability to effectively prioritize multiple high priority tasks

Required Competencies

Customer Orientation.
Results Orientation.
Persuading and influencing.
Planning and organizing.
Leadership and Commitment to excel.
Resilient, resourceful, optimistic, and energetic.
Strong sense of accountability and ability to work under pressure.
MS Office applications: Word, PowerPoint, Heavy Excel
CRM (Salesforce) / ERP (SalesPad / Great Plains) experience preferred

Required Work Experience

At least 3 years’ experience in successful administrative positions
At least 1 year in a sales operations role or competent in the use of sales automation systems
At least 1 year in a sales role (inside or outside)

Required Qualifications

High School diploma or equivalent
Bachelor’s Degree preferred

Required Languages

English proficiency.
Spanish proficiency (Desired)

Travel / Rotation Requirements

None

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Type: Full-time

Benefits: