Job Description
Date Posted:
4/16/2024
Job Function:
IT Support
Location:
Indianapolis NY - USA
Offered Salary:
Competitive
Job Summary: As a Tech analyst you will assess, troubleshoot and resolve employee requests in person or online as needed on a daily basis. Requests will vary from hardware and software to corporate infrastructure related issues requiring analysis & resolutions. You’ll provide outstanding customer service while managing engagement between end users, operational leadership, and IT various teammates.
Required Skills/Experience
Required Skills/Experience
- US citizenship is required for this support project
- Experience collaborating with various teams in a service-oriented customer-success environment.
- Experience troubleshooting issues, researching solutions, and problem-solving efficiency.
- Ability to learn & adapt quickly to new technologies and business requirements.
- Ability to solve complex incidents by applying known documented solutions and processes, while maintaining work task ownership to completion with minimal direct supervision
- Ability to communicate with different audiences, regardless of technical understanding, across multiple channels including face to face, instant messaging, emails, and video conferencing
- Ability to leverage attentive listening to understand and empathize with customer needs.
- Experience supporting various OS in an enterprise environment including:
- MacOS (primary), Windows 10 (secondary), iOS, and Android
- Experience supporting various hardware in an enterprise environment including:
- Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android), and standard peripherals
- Experience supporting and troubleshooting corporate networks and remote user environments.
- Experience supporting and troubleshooting L1 Active Directory related issues.
- Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)
- Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed.
- Adherence to security policies and corporate best practices
- Ensuring support content is accurate and up to date (Knowledge base maintenance)
Visit Original Source:
https://www.indeed.com/viewjob
