Associate Customer Enablement Consultant (Remote)

Associate Customer Enablement Consultant

An EnlivenHealth Associate Customer Enablement Consultant is primarily responsible for learning and becoming a product expert on EnlivenHealth solutions, assisting with creation of training content, and delivering training to our clients to drive adoption of our solutions. The ideal candidate is passionate about customer service, education, and finding solutions to meet the needs of our customers.

The Associate Customer Enablement Consultant will monitor usage and adoption metrics for our partners and deliver playbooks to drive value and renewals.

Responsibilities:

• Learn and become a subject matter expert and product consultant for EnlivenHealth solutions.
• Participates in course development and preparation of training materials.
• Delivers customer onsite training sessions and remote live web classes as assigned.
• Tests and maintains training environment as needed.
• Creation of use cases, best practices, and job aides.
• Assist with obtaining customer acceptance and adoption.
• Customer and internal communications.
• Revenue awareness.
• Maintaining strong industry and product knowledge.
• Assist with LMS updates and administrative tasks.
Assist with KB creation and maintenance of key CRM tools.

Required Knowledge and Skills:

• Familiarity with customer success metrics and KPIs, with experience in tracking, analyzing, and reporting on customer engagement and success initiatives.
• Experience in identifying and developing customer advocates, champions, and case studies to support sales and marketing efforts.
• Demonstrated ability to lead and manage customer-centric projects, ensuring deliverables are met on time and within scope.
• Excellent interpersonal communication skills with the ability to work well with customers and with employees at various level.
• A self-starter who can work independently and across multiple projects simultaneously.
• Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel
• Superior presentation, written and interpersonal skills & superior problem-solving skills.
• Ability to quickly learn new and different technologies.
Must be able to multitask and work under pressure to meet tight deadlines.

Basic Qualifications:

• High School Diploma/GED
• 2 years of experience in customer success / customer relation / client management experience
Working knowledge of technology (i.e., software / SaaS, etc.)

Preferred Qualifications:

• Course development and delivery experience
• Retail Pharmacy industry experience
• Pharmacy technician experience
• Pharmacy Technician Certification (PTCB/CphT)
• Healthcare industry / healthcare sales experience (strongly preferred)
Knowledge of SaaS products

Work Conditions:

• Remote work / WFH in a professional environment
• Potential travel up to 10% to 25%
• Irregular work hours may be required to meet the needs of the customers.
May be required to stand or sit for long periods of time.

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