SMB Sales Operations Manager - Systems

SMB Sales Operations Manager - Systems

What we’re seeking:

As an integral part of Frontier's growth strategy, the SMB Sales Operations Manager will play a vital role in supporting the Operations Director in driving sales initiatives within the SMB segment. This position is designed for a proactive, collaborative individual who is passionate about sales excellence and talent development. The SMB Sales Manager will work closely with sales teams, cross-functional partners, and leadership to achieve aggressive growth targets and enhance the overall internal and external customer experience.

What we need in you:

You are a highly successful sales operations professional that thrives in a fast-paced environment and enjoys leveraging your various skills to build processes, structure, and strategy to drive efficiency and optimize business operations. You are focused on building sustainable processes, demonstrate strong business acumen, and leverage a wealth of sales operations experience to solve numerous, diverse strategic challenges. You are confident in your ability to own, orchestrate, and manage multiple complex & cross-functional projects; at times assisting with development, strategic planning, research, and end-to-end execution of all new and existing initiatives. Moreover, the candidate must have strong interpersonal and collaboration skills to partner effectively with stakeholders, including Sales Leaders.

What you’ll do:

• Sales Support: Gauge the efficacy of existing methodologies and strategies while providing input into overall plan design to drive key sales outcomes and leadership business objectives.
• Talent Development: Facilitate training programs and coaching sessions for sales team members to enhance skills and foster career development.
• Cross-Functional Collaboration: Partner with Field Technicians, Engineering, Sales Effectiveness, and Consumer teams to ensure seamless customer touchpoints and optimize sales processes.
• Market Analysis: Stay informed on industry trends and market dynamics to provide insights and recommendations that support strategic decision-making.
• Performance Tracking: Ensures project objectives are met by monitoring and measuring progress regularly to determine variances from the plan; identify risks, assess, analyze, and report progress in a timely and consistent manner to the leadership teams.

• Problem Solving: Actively identify and address barriers to sales success, employing innovative solutions to drive improvement.

Qualifications:

• 5+ years of experience in sales management, preferably within the telecommunications industry.
• Strong understanding and creation of processes and systems that yield high results
• Excellent verbal, written, and presentation skills; comfortable interacting with stakeholders at all levels
• Ability to work collaboratively with diverse teams and contribute to a positive team culture.
• Proven ability to navigate challenges and devise effective solutions in a dynamic environment.
• Comfortable with telecom technology and software necessary for job role (MS Word, Excel, PowerPoint, SharePoint and Teams a plus)